To help us to ensure your enquiry is handled in the most efficient and proper way, please make sure that you use the correct enquiry route laid out below:
For all other general enquiries please read our Privacy Notice before completing the enquiry form below. We aim to respond as soon as possible. In some cases, we will need to seek specialist advice or forward your enquiry onto the most relevant area of the CAA to respond to you directly. This can sometimes take up to 20 working days.
You have consented to the use of your personal information to enable us to consider, investigate where necessary, and respond to your enquiry. We are committed to doing that in the most safe, efficient and proper way. You may withdraw consent at any time by emailing us at firstname.lastname@example.org. Depending on the nature of your enquiry, if you withdraw your consent we may still use your personal information to comply with our public function or our legal duty. A more comprehensive General Privacy Notice can be accessed further below.
Sometimes we may need to share your personal information with other organisations, such as when we need to investigate incidents with airlines or airports. In most cases we will be able to do this by removing your personal information. If the nature of the investigation means that we need to share your personal information we will obtain your consent beforehand. If you would prefer to make it known that you do not wish us to share your personal information, you can let us know straight away using the same email address.
Records of enquiries made to the CAA are retained for 5 years following a response or closure of a case or investigation, unless there are extenuating circumstances such as a legal or regulatory basis. We sometimes retain information for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.
You can submit an information enquiry or make a complaint about how we have processed your personal information by emailing FOI.email@example.com. Please be aware that the CAA is subject to the Freedom of Information Act, which means we may need to release information you have supplied to us. However, we would never disclose your personal information without first obtaining your consent.
Information on your further rights as a data subject
Thank you for completing our enquiry form. Your message has been forwarded our External Information Services Department.
Please correct the following and submit again:
We’re at the commercial UAV show for the next two days - if you’re visiting come and see us #dronecode #dronesafe pic.twitter.com/agOcTskX0o
Flying a tight circuit can easily lead to an airprox. Are the few seconds saved with a non-standard circuit really… https://t.co/yE6mbyJ3Z0
2 days ago
You are on a visual approach at night -which diagram indicates the aircraft is on the correct flight path? To find… https://t.co/AaX9kRDSt8
4 days ago
Read all @UK_CAA
Latest Civil Aviation Authority review finds passengers still concerned about paying extra to sit together
27 October, 2018
CAA colleagues recognised in Queen's Birthday Honours
11 June, 2018
Confirmation of Chief Executive appointment
24 May, 2018
Read all News
Girls in aviation day
22 October, 2018
Tackling crime and improving safety
4 October, 2018
Planning your next holiday abroad?
10 April, 2018
Read All Blogs