You have consented to the use of your personal information to enable us to consider, investigate where necessary, and respond to your enquiry. We are committed to doing that in the most safe, efficient and proper way. You may withdraw consent at any time by emailing us at foi.requests@caa.co.uk. Depending on the nature of your enquiry, if you withdraw your consent we may still use your personal information to comply with our public function or our legal duty. A more comprehensive General Privacy Notice can be accessed further below.
Sometimes we may need to share your personal information with other organisations, such as when we need to investigate incidents with airlines or airports. In most cases we will be able to do this by removing your personal information. If the nature of the investigation means that we need to share your personal information we will obtain your consent beforehand. If you would prefer to make it known that you do not wish us to share your personal information, you can let us know straight away using the same email address.
Records of enquiries made to the CAA are retained for 5 years following a response or closure of a case or investigation, unless there are extenuating circumstances such as a legal or regulatory basis. We sometimes retain information for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.