For information on booking and boarding flights, getting assistance at the airport and resolving travel problems,
please visit the Passengers section of our website.
Data on UK flight punctuality and cancellations.
The ATOL scheme covers all overseas air holidays where a flight and accommodation have been booked together (as well as in some other circumstances).
Data and other information relating to complaints against UK airlines to the CAA, and enforcement actions by the CAA.
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Civil Aviation Authority Consumer Tracker
18 December, 2017
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