This report provides information on the UK Civil Aviation Authority’s (CAA’s) performance on complaints against a set of Key Performance Indicators for the period of April 2024 to March 2025.
This includes a summary of complaint numbers received and resolved, any themes, escalations, the remedies taken to resolve, lessons learned and next steps.
- Status:
- Current
- Review comment:
- -
- Version:
- 1
- Version date:
- 25-Jul-2025
- View file:
This publication features in the following categories.
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