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Heathrow’s vision is to give passengers the best airport service in the world.
Last updated: 04 November 2021
Paul Smith
Group Director of Consumers and Markets
Civil Aviation Authority
5th Floor,
11 Westferry Circus
Canary Wharf
London
E14 4HD
6th November 2020
Re: CAP1966 Economic Regulation of Heathrow Airport Ltd: Response to its request for a
Covid 19 related RAB adjustment.
Last updated: 03 November 2021
HAL demonstrated an understanding in this meeting that
airport related situations overlap with personal characteristics to create/compound
vulnerability.
Last updated: 22 October 2021
Ref Date Time Location
CCB-028 21/01/19 12.45-13.15
Heathrow Airport Limited The Compass Centre Nelson
Road Hounslow Middlesex TW2 2GW
1 of 2
CONSUMER CHALLENGE BOARD (CCB)
MONDAY 21 JANUARY 2019
12:45 – 13:15 AT HAL COMPASS CENTRE
Minutes
Present Apologies Guests
Jeff Halliwell (JH) – Chair
Isabel Liu (IL)
Claire Whyley (CW)
David Holden (DH)
Trisha McAuley (TMc)
Claudette Williams (CWSec)
Jayne Scott (JS)
N/A
Summary of Open Board Meeting Actions
1.
Last updated: 19 November 2021
Heathrow
Airport
Noted.
Last updated: 17 November 2021
London (Heathrow) Airline Consultative Committee
Room 2044, D’Albiac House
Cromer Road
Heathrow Airport
TW6 1SD
Tel: +44 (0) 20 8757 3936
Email: oconnellg@iata.org
Heathrow AOC Limited
Room 2040-2042, D’Albiac House,
Cromer Road
Heathrow Airport
TW6 1SD
Tel: +44 (0) 20 8745 4242
Email: Gensec@aoc-lhr.co.uk
VAT Number 409 7734 28 Company Number 7095672
Anna Bowles
Head of Regulatory Accounting
Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE
13 February 2019
Independent Planning Costs Review on Costs Relating to the Heathrow Expansion
Programme Covering the Period 2016 and 2017 (CAA CAP 1752)
The Airline Community at Heathrow Airport welcomes the publication of the IPCR’s review of
Cat B costs incurred by HAL in 2016 and 2017 (CAA CAPs 1750 and 1751), and the opportunity
to respond to the CAA’s initial thinking on the level of Cat B in those years that HAL should
Last updated: 04 November 2021
The CAA is the economic regulator for
NERL, and for Heathrow Airport.
Last updated: 16 November 2021
Response by Heathrow Airport Ltd.
Last updated: 16 July 2026
The CAA set different betas for Heathrow and
Gatwick Airports to reflect risk differences.
Last updated: 12 June 2026
The total revenue from airport charges is then recovered from Heathrow’s structure of airport charges.
Last updated: 19 December 2019
