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Civil Aviation Authority
CAA House 45-59 Kingsway London WC2B 6TE www.caa.co.uk
Caroline Low
Director, Airport Capacity Directorate
Department for Transport
1/27 Great Minster House
33 Horseferry Road
London SW10 4DR
28 February 2017
Dear Caroline
AIRPORT CAPACITY EXPANSION: REVIEW OF ENGAGEMENT TO DATE
The Secretary of State has requested, under section 16(1) of the Civil Aviation Act 1982,
that we review and advise him on how well Heathrow Airport Limited (HAL) has engaged
with and responded to the airline community on the appropriate scope, design and costing
of new runway capacity at Heathrow Airport.
Last updated: 04 November 2021
At the time the scheme was designed
around 2003, Heathrow was part of the BAA group of airports and
service quality regulation was also applied to Gatwick and Stansted
airports.
Last updated: 08 December 2016
Response to CAP3195 Consultation – Working Paper On Regulatory Models for
Heathrow Airport
Dear Sir/Madam,
We welcome the opportunity to provide input on the CAP3195 consultation regarding the
Regulatory model for Heathrow Airport.
Last updated: 13 March 2026
Room 2044, D’Albiac House
Cromer Road
Heathrow Airport
TW6 1SD
Tel: +44 (0) 20 8757 3936
Email: lavers@iata.org
Heathrow AOC Limited
Room 2040-2042, D’Albiac House,
Cromer Road
Heathrow Airport
TW6 1SD
Tel: +44 (0) 20 8745 4242
Email: Gensec@aoc-lhr.co.uk
Civil Aviation Authority
Sent by email to: economicregulation@caa.co.uk
6th Feb 2025
Public: This document has been cleared for unrestricted distribution.
Last updated: 13 November 2025
Our response is supported by our parent company, IAG,
and by our sister airline, British Airways.
1.2 We remain concerned at the lack of resolution on several core service standard issues,
and by the absence of robust governance mechanisms relating to the Northern Runway
Project (“NRP”) and capital investments in general.
1.3 Through our parent company IAG, we have recently called on the CAA for a fundamental
review of the regulatory framework for Heathrow, as set out in the “Heathrow
Reimagined” submission.1
1.4 While we recognise that the CAA’s process as set out in CAP3078 pre-dates the Heathrow
Reimagined Submission, we see important comparisons between our views expressed
therein and the challenges associated with the CAA’s oversight of the economic regulation
of Gatwick.
Last updated: 07 April 2025
Updated service quality consultation protocol – the CAA’s determination
September 2017
Heathrow Airport Limited Q6 service quality
protocol – CAA final determination
Background
1.
Last updated: 20 February 2023
Finally, we have also written to DfT to update our April 2018 assurance letter10 regarding our
broader approach to managing possible risks relevant to our economic regulation of capacity
expansion at Heathrow airport.
Last updated: 01 November 2021
UPDATE: ECONOMIC REGULATION PROGRAMME FOR CAPACITY EXPANSION
AT HEATHROW AIRPORT (DOC 2018-081) BY PAUL SMITH
25.
Last updated: 17 June 2021
May 15, 2026
Economic Regulation Team
Civil Aviation Authority
Beehive Ring Road
Crawley
West Sussex
RH6 0YR
Re: CAP 3238: Draft Decision on the regulatory treatment of early costs of capacity
expansion at Heathrow airport
Dear Economic Regulation Team,
Airlines for America (A4A)1 welcomes the opportunity to respond to the UK Civil Aviation
Authority's (CAA) draft decision on the regulatory treatment of early costs associated with
capacity expansion at London’s Heathrow Airport.
Last updated: 29 July 2026
