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CAP 1133 Appendix A: List of representations and evidence received
2
British Airways
bmi regional
Cathay Pacific
Delta
easyJet
Emirates
Flybe
Jet2
Lufthansa
Monarch
Norwegian Air Shuttle
Ryanair
Thomas Cook
TUI Travel
VAA
Wizz Air
Airport operators:
Birmingham Airport Holdings Limited
East Midlands International Airport Limited
Gatwick Airport Limited
Heathrow Airport Limited
London Luton Airport Operations Limited
London Southend Airport Company Limited
Manchester Airports Group
Stansted Airport Limited
CAP 1133 Appendix A: List of representations and evidence received
3
Cargo carriers
British Airways World Cargo
bmi Cargo
DHL
Emirates Sky Cargo
FedEx
IAG Cargo
Royal Mail
Titan Airways
TNT Express Services
Other stakeholders
Agility Logistics
Airport Coordination Limited
Last updated: 03 November 2021
Future Meetings Dates and Locations
The following meetings are planned:
10 January CCB are conducting a conference call
13 January 2020 CCB are attending Constructive Engagement session, Location
Leonardo London Heathrow Airport, Bath Road, West Drayton, Middlesex, UB7 0DP
14 January 2020 CCB are attending Constructive Engagement session, Location
Leonardo London Heathrow Airport, Bath Road, West Drayton, Middlesex, UB7 0DP
20 January 2020 CCB are attending Constructive Engagement session, Location
Leonardo London Heathrow Airport, Bath Road, West Drayton, Middlesex, UB7 0DP
21 January 2020 CCB are attending Constructive Engagement session, Location
Leonardo London Heathrow Airport, Bath Road, West Drayton, Middlesex, UB7 0DP
10 February 2020 CCB are meeting with HAL, Location Compass Centre
4.
Last updated: 20 October 2021
1
Response to Consultation on core elements of the regulatory framework to support capacity expansion at
Heathrow
Submission by Heathrow Southern Railway Ltd.
22nd September 2017
Contact;
Steven Costello, Heathrow Southern Railway Ltd.
Last updated: 04 November 2021
Ryanair stated, over the same period, there were 61%
more flight delays caused by NERL staff shortages at Stansted Airport
than at Heathrow Airport.
Last updated: 17 May 2017
Civil Aviation Authority
Civil Aviation Authority, 11 Westferry Circus, London, E14 4HD www.caa.co.uk
Telephone: 0330 138 3142 andrew.walker@caa.co.uk
Consumers and Markets Group
By email to:
Andrew Macmillan, Simon Laver, Nigel Wicking,
Chief Strategy Officer, Secretariat, Chief Executive,
Heathrow Airport Limited, LACC, Heathrow AOC Ltd,
The Compass Centre, Room 2044, Room 2040-2042, 2nd Floor,
Nelson Road, D’Albiac House, D'Albiac House,
Hounslow, Heathrow Airport Heathrow Airport
Middlesex TW6 1SD TW6 1SD
TW6 2GW
30 July 2020
Dear Andrew, Simon and Nigel,
Hold Baggage Screening Costs - Decision
1.
Last updated: 03 November 2021
Presentation template
November 2013
HEATHROW ‘FUTURE OF ONLINE RETAIL’ RESEARCH
Report by Join the Dots
November 2018
Classification: Internal
2
CONTENTS
PROJECT BACKGROUND
EXECUTIVE SUMMARY
THE AIRPORT SHOPPING LANDSCAPE
HEATHROW BOUTIQUE SHOPPING EXPERIENCE
THE FUTURE FOR HEATHROW BOUTIQUE
CONCLUSIONS AND RECOMMENDATIONS
THE WIDER SHOPPING LANDSCAPE
Classification: Internal
3
BACKGROUND
Classification: Internal
4
You want to understand how to adapt and grow your online retail offer
to ensure it is future facing and fits the needs of current and future
customers – ultimately growing revenue and sales
We therefore aimed to:
• Explore perceptions and experiences of Heathrow Boutique
amongst current visitors to understand whether it is meeting their
needs
• Understand the appeal and potential of new propositions to drive
growth
YOUR GOALS & QUESTIONS
5
Cultural exploration of macro trends surrounding online and airport retail
(informing stimulus in qualitative
Last updated: 02 September 2022
Civil Aviation Authority
CAA House 45-59 Kingsway London WC2B 6TE www.caa.co.uk
Consumers and Markets Group
Jeff Helliwell
Chair Consumer Challenge Board
By email -
22 May 2018
Dear Jeff
Reporting by Heathrow Consumer Challenge Board (CCB) on development of
expansion masterplan
As you know, on 30 April the CAA issued two documents related to regulation of capacity
expansion at Heathrow airport; ‘A policy update and consultation’, and our ‘Final s16 report
on airport-airline engagement’1.
Last updated: 22 October 2021
1
Gatwick Airport Limited response to CAP1973
DATE OF ISSUE: 30 NOVEMBER 2020
1.
Last updated: 02 November 2021
It is argued that it is essential for Heathrow to balance
the operation, maintenance, and development of airport services while keeping spending within control.
Last updated: 20 March 2026
CAA Consultation (CAP 1364)
HEATHROW
Heathrow express (HEX)
We believe the Heathrow express (HEX) has a dominant position, and engages in anti-competitive
behaviour at Heathrow Airport.
Last updated: 01 November 2021