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Details on Heathrow economic licence and monitoring.
amp; self-modification Modified condition(s) C1.4(j), C1.5(l), C1.13 C2.12 Schedule 1 paragraphs 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.30, 3.31, 3.37, 3.38, 3.40, 3.41, 6.5(d), 6.13(d)(i), 7.2(b) and Table 1, Table 4, Table 5 and Table 8 Effect of modification (Option 1) Modification of reference to the AK2024 definition in Condition C1.4(j) Modification of reference to the H7t definition in Condition C1.5(l) Modification of reference in Condition C1.13 Modify the list of Specified Facilities in Condition C2.12 Modification of reference to measures calculated as QSM survey moving annual average scores in Schedule 1 paragraphs 3.3, 3.4 and Table 1 Inserting the definition for measures calculated as QSM moving annual average percentage of favourable responses in Schedule 1 paragraphs 3.5, 3.6, Table 1 and Table 4 Modification of the definition of the Surface Access Customer Satisfaction Survey metric in Schedule 1 paragraphs 3.7, 3.8 and Table 5 Modification of the definition of the Special
Last updated: 27 March 2026
Purposes for processing information.
This includes legislation relating to price transparency, contract terms, passenger rights during flight disruption and access to air travel for passengers with reduced mobility.
Last updated: 09 June 2026
It evaluates the change against the original objectives relating to safety, airspace simplification, airspace infringements, accessibility, compliance with airspace policy and support for the Airspace Modernisation Strategy.
Publication status: Current
Last updated: 24 August 2026
The second area is that we enforce the Regulation on Passengers with Reduced
Mobility.
Last updated: 18 October 2021
Details of the Privacy Notice relating to making a claim.
This may include your name, postal and/or email address, telephone number and details of payments and any special requests or assistance required.
Last updated: 19 August 2025
Passenger with reduced mobility is handled with special care: appropriate transport,
room with easy access is booked for them.
Last updated: 22 February 2017
OFFICIAL - Public
(viii) F21 Passengers with reduced mobility (PRM) – overall
satisfaction;
(viiix) R1 Overall satisfaction;
(ix) R2 Customer effort (ease);
(xi) R3 Enjoy my time at the airport;
(xii) R54 Feel safe and secure;
(xii) R8 Passengers with reduced mobility (PRM) – overall
satisfaction;
(xiii) R9 Timely delivery from departures baggage system;
(xivii) R118 Departures flight punctuality; and
(xiv) R162a & R162b Immigration queue times.
Last updated: 30 March 2026
It was also suggested that the
not all passengers with reduced mobility
would have access to the internet.
Last updated: 16 January 2014
UPDATE: Since the website review was conducted, the assisted travel subpages are accessible from a
single landing page.
Last updated: 07 August 2024
Special Assistance Quality of Service Monitor (SpA QSM)
3.9 The Licensee shall use the results of the SpA QSM survey as specified in
Annex 2 to this Schedule to provide the basis for its reporting against the target
for measure R9 (passengers with reduced mobility (PRM) – overall satisfaction).
Last updated: 28 June 2022
