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All who have a disability which makes flying difficult
Don't know /
prefer not to
say, 1%
Yes
26%
No
73% 72%
Yes, I required
assistance
32%
Yes, I was
travelling with
someone who
required
assistance
Q15.
Last updated: 18 January 2022
The aviation industry itself was primarily responsible for
implementing the recovery, with assistance and support from both
the Government and the CAA.
Last updated: 17 July 2023
The aviation industry itself was primarily responsible for
implementing the recovery, with assistance and support from both
the Government and the CAA.
Last updated: 24 July 2023
Details of requirements and guidance on how to apply for a PPL(A).
If you are applying for any pilot licence under the MAAS based on your service as a pilot in the UK military, you will need to upload the following documents alongside those required for the licence application: Completed form SRG 2133 Copies of the following logbook pages:- the Special Qualifications page- the last few pages of your military flying logbook Using third-country ICAO licence conversion as the basis of your application If you are applying for your licence on the basis of an ICAO-compliant licence held with another country, you will need to apply for the verification of your third country ICAO licence.
Last updated: 10 December 2025
Indeed, there are numerous examples of Heathrow responding to
constructive engagement with airlines, for example, the smooth operation of the core
development in Q6; successful resolution of resilience issues such as winter resilience
in 2011; the 2017 PRM review and Heathrow’s recent acceptance of a very demanding
stretch target on ORC baggage charges is clear evidence of this working.
Last updated: 04 November 2021
102112
Document Type: Final Report
Directory & File Name: J:\Contract\C102112.Plm CAA Open Data\Report\Final Report\MVA Final
Report - CAA Open Data_V4 - FINAL.Docx
Document Approval
Primary Author: Paul le Masurier
Other Author(s): Liam Kirkwood, Ian Flindell
Reviewer(s): Chris Pownall
Formatted by: Sally Watts
Distribution
Issue Date Distribution Comments
1 28/03/2013 C Pownall Internal review
2 28/03/2013 CAA Revised draft
3 19/04/2013 CAA Revised draft
4 30/04/2013 CAA Final draft
5 14/05/2013 CAA Final Report
Provision of Information to the Consumer and the Public i
Contents
1 Introduction 1
1.1 Study Background 1
1.2 Research Objectives 1
1.3 This Report 2
2 Research Methodology 3
2.1 Research Programme 3
2.2 Understanding Air Passengers’ Information Needs 4
2.3 Understanding the Public’s Information Needs 6
3 Results – Air Passengers’ Information Needs 9
3.1 Information that Air Passengers Need 9
3.2 PRM
Last updated: 18 October 2021
CAP 1603 Chapter 3: Boarding and onboard the aircraft
October 2018 Page 10
Chapter 3
Boarding and onboard the aircraft
3.1 It is usual practice for disabled passengers and those with reduced mobility to be
boarded first.
Last updated: 15 October 2018
Business groups
including BusinessLDN, the London Chamber of Commerce and Industry, and
Make UK have generally proposed prioritisation of timely delivery of expansion,
regulatory certainty and investor confidence.
3.19 Make UK has also stated that we should also explicitly consider:
operational resilience and integration;
implementation and transition risks;
broadening our assessment of consumer benefits from price alone to include
connectivity, new routes, frequency, minimum connection times, resilience
and quality of experience; and
the nationwide economic impact of expansion.
3.20 The Council for the Independent Scrutiny of Heathrow Airport (“CISHA”), on
behalf of the Heathrow Passenger Forum, stated that we should include a
criterion in respect of the wider passenger experience, including Passengers with
Reduced Mobility and transfer passengers.
3.21 CISHA also provided its own response, commenting on the community impacts
of the regulatory models under
Last updated: 15 May 2026
Special arrangements for the use of H3
in connection with special events will be published in TOIs.
Last updated: 11 October 2021
Legislation
• EC Regulation 261/2004 on the rights of passengers in the event of denied boarding,
cancellations or long delays1
• EC Regulation 1107/2006 on the rights of passengers with disabilities/reduced mobility when
travelling by air2
• The Civil Aviation (Access to Air Travel for Disabled Persons and Persons with Reduced
Mobility) Regulations 2014 (see specifically Regulation 24, which covers compensation claims
by disabled persons for a damages award)3
• EC Regulation 1008/2008 on common rules for the operation of air services in the EU (see
specifically Article 23)4
• EC Regulation 2111/2005 on, amongst other things, informing air transport passengers of
the identity of the operating air carrier (see specifically Chapter III)5
• The Consumer Protection from Unfair Trading Regulations 2008, which prohibit commercial
practices that contravene the requirements of professional diligence, misleading actions,
misleading omissions, aggressive commercial practices6
Last updated: 14 October 2021
