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Under competition law, a dominant company has a special responsibility not to
allow its conduct to impair or distorted competition in the relevant market.
Last updated: 31 May 2013
These include: surface access to the terminals; security clearance;
gate rooms and other waiting areas; and toilet and refreshment facilities.
2.92 Some passengers also require the airport to provide particular services –
such the provision of services to Passengers of Reduced Mobility (PRM), and
baggage reclaim areas – or demand services that airports choose to provide,
such as specialist retail and/or entertainment facilities.
2.93 The key question for determining the passenger product market appears to
be whether it is appropriate to adopt a product definition that treats the supply
of all of the above facilities as being part of a single product market, or
whether it is appropriate to identify sub-markets, relating to the supply of
particular services to certain groups of passengers.
2.94 In common with the approach adopted for the airline market definition, the
appropriateness of adopting a narrow product market definition will depend
upon whether the airport
Last updated: 03 November 2021
RM noted that enhancing the CAA's enforcement powers was continuing to be pursued with
Government, and welcomed ongoing Consumer Panel support in this regard.
Last updated: 19 May 2023
It called for an evolution in approach,
with inclusion of some new elements (business rates, CUSS, CAA licence fee)
and changes for others (baggage, PRM, PCA and staff car parking).
Last updated: 24 June 2026
In summary, they include the following:
▪ the targets for GAL’s Quality of Service Monitor (QSM) passenger survey
scores are unchanged, but they will now apply to quarterly rather than annual
moving averages;
▪ new ‘reputational’ targets (with no financial penalty) will apply to QSM scores
for two measures that are not part of current system of targets – ease of using
WiFi and Special Assistance services.
Last updated: 22 October 2020
C.3.5 PRS Costs
The Airline Community fully concur with the concerns raised by the CAA of HAL’s conflation of
passengers defined as “PRM” and those that may require additional services, who HAL has referred
to as “PRS”38.
Last updated: 02 September 2022
A further example is our investment in improved PRM facilities, which can also only be put down to
improving our service offer to compete as can our investment in Family security lanes.
Last updated: 03 November 2021
CAP 1484 Chapter 1: CAA and HSE safety duties and interface arrangements
March 2017 Page 5
1.5 CAA aviation health function
The CAA is responsible for providing advice and assistance to the
Secretary of State for the safeguarding of the health of all persons
whilst they are on board UK Registered aircraft
Last updated: 09 March 2017
Gatwick Airport Limited shall monitor and publish on the Gatwick Airport
website and in the terminals a monthly report in relation to certain airport-
wide activities including:
6.1 The Core Service Standards
6.2 The Airline Service Standards
6.3 Special Assistance service and notification
6.4 On-time performance (departures and arrivals); and
6.5 Immigration performance; and
6.6 ACI Airport Service Quality ranking.
7.
Last updated: 06 May 2021
