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If this could not be agreed
by the time the licence comes into force, the CAA said that it would
consider imposing a pier service level using its powers under section
22 of the Act.
2.106 The airlines also stated that they did not agree with GAL’s proposals
on the publication of passengers with reduced mobility (PRM) and pre-
notification figures.
Last updated: 01 February 2014
Increasing the target to 99% would increase HAL’s
incentive to provide a reliable service and therefore ensure that maximum use can be made of the
PRM service which in turn ensures there is a significant reduction in carbon emissions at the airport.
Last updated: 30 October 2024
Resolved – That:
1) PAG’s efforts to ensure that airlines, tour operators and industry bodies effectively
communicate information regarding Christmas rail disruption to passengers using the
airport over the period be endorsed;
(2) PAG’s continued monitoring of GAL’s actions to enhance the PRM experience be
supported;
(3) PAG’s efforts on finding an alternative solution for local people to pick-up at the airport
be supported;
(4) the Secretariat writes to all Thameslink Rail Franchise bidders to advise them of
GATCOM’s response to the Airport’s Commission’s emerging thinking; and
(5) PAG’s involvement in a wide range of projects and operational matters be noted.
Last updated: 19 November 2021
This information was adjusted to
ensure comparability between each airport by removing costs related
to depreciation, NATS and PRM.
Last updated: 12 June 2013
At our meeting in December, we set out a number of issues for the CAA to consider,
including: the way the aviation industry appears to respond in very different ways to
the ‘same’ safety or security risk; the disproportionate impact of certain security
measures on consumers with special needs; the protection of UK consumers from
safety risks in areas outside the CAA’s jurisdiction; and the coordination of
communication to stranded passengers.
Last updated: 19 December 2016
C.3.5 PRS Costs
The Airline Community fully concur with the concerns raised by the CAA of HAL’s conflation of
passengers defined as “PRM” and those that may require additional services, who HAL has referred
to as “PRS”38.
Last updated: 02 September 2022
These were: leisure travellers, business
travellers, families, passengers with reduced mobility (PRMs) and
shoppers.
3.45 The airport published a short report on the findings of the APP in
December 2012.33 Some of the key recommendations were around
provision of and access to information, facilities for family groups, and
design considerations for PRMs.
Last updated: 01 April 2013
This alignment will ensure that our use of AI enhances
rather than undermines consumer protection and empowerment.
3.27 Potential crossovers between the AI and Consumer strategies include using AI:
To improve accessibility and support for consumers in vulnerable
circumstances
Last updated: 03 December 2024
In addition, there was broader failure on
HAL's part to operate an effective service for Passengers with Reduced
Mobility ("PRM"), and significant baggage system resilience issues (for
example, due to a lack of maintenance on Hold Baggage Screening
machines);
(ii) refused to open T4 until mid-2022 as a direct result of this.
Last updated: 19 April 2023
Other per-passenger charges that BA faces in addition to those
included in Table 1 include the £12.27 Passenger Service Charge levied by the airport, the Air
Passenger Duty of £13.00 levied by the Government, as well as costs for passenger fuel,
catering, GDS fees, credit card commissions, PRM and check-in, which for a typical short-haul
flight total around £10 to £11 per passenger.
Last updated: 02 November 2021
