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833)
Smokers Balcony, Assistance Facilities, Family Zone, Quite
Zone
Strong commercial return on investment driven by increased space and improved quality, range, mix
and appearance of retail offer
Deliver additional capacity by the provision of space and good quality facilities in line with expected
passenger growth
Provide IDL capacity to accommodate the 2018 increase in busy day peak occupancy
Maintain current SQR and QSM performance targets as passenger numbers grow
Improve overall quality of the passenger experience
Increase income per passenger
Deliver improved retail and catering penetration
Increase income by delivering the optimum retail mix for the South Terminal passenger
Protect revenue and minimise passenger disruption during construction
Impact on Gatwick’s
competitive position
The expansion will:
ensure no degradation to passenger service levels or retail revenue or on time departure
performance as passenger numbers grow
Last updated: 02 November 2021
PRM subject – GAL keeps separating operational issues
to their cost and by consequences the charges.
Last updated: 02 November 2021
Our response: We welcome the support for delivery of a revised Airport
Accessibility Framework.
Last updated: 16 March 2026
Inclusive – by identifying all consumer cohorts (e.g. in the case of
airports, passengers with reduced mobility or in vulnerable
circumstances including infrequent flyers etc.) that are relevant to a
regulatory decision.
Last updated: 01 March 2016
• Strongly supported the use of practical comparators to improve accessibility
Last updated: 25 September 2026
• Other data sources, including the Eurocontrol punctuality portal; CAA PRM data; ATOL data;
emissions database and the Aviation Consumer Survey.
Last updated: 07 November 2023
The following are required to report to the
MOR Scheme:
� Ground service providers including (but not
exhaustive as includes all staff involved
in the aircraft turnaround process):
• Caterers
• Cleaners
• De-icing organisations
• Fuellers
• Ground handlers
• PRM providers
� Aerodrome employees
� Engineers
� Pilots
� Air traffic control staff
Did you know?
Last updated: 01 September 2013
A member of the audience commented that lessons should be learned so that
universal design considerations can be incorporated at an early stage for terminal
design or refurbishment, as measures designed for PRMs also have a benefit for
non-PRM passengers.
Last updated: 04 November 2021
secretary/deputy general secretary, Border Force, Police, Omniserve and other
personnel as appropriate
Terms of
reference
1 To review the operating performance and data for the service quality rebates
and bonuses (SQRB) scheme
2 To confirm upcoming schedules, events and activities that will impact the
operation
3 All development projects related to the terminal must be presented for formal
consultation through the Stakeholder Group
4 To process and agree on terminal-specific SQRB exclusion requests (SERs)
presented to the TCM meeting
5 To process and agree on the scope, timing and other operational details of
the works to be carried out during the deadband periods as defined in the
Licence
Agenda 1 Review minutes and actions from previous meetings
2 Forward look: forecasts and key events
3 Operations performance review: (i) critical KPIs (ii) key activities coming up
(iii) requests/actions in these areas: service quality, terminal operations
including special
Last updated: 03 November 2021
There has been a significant increase in the proportion of people declaring themselves to be PRM
since the beginning of the pandemic.
Last updated: 09 June 2022
