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CCB_A011 Board
Meeting
001 Closed 14-Jun DH Draft website content that is accessible
to the consumer
CCB_A012 Board
Meeting
001 Closed 14-Jun AB Organise Huddle training for the CCB
CCB_A013 Board
Meeting
001 Closed 14-Jun JH Communicate to HAL the CCB’s current
thinking on HAL’s consumer
engagement at meetings planned for
July (see below)
CCB_A014 Board
Meeting
001 New 14-Jun CW Talk to CAA Consumer Panel about
engagement with persons with reduced
mobility (PRM)
CCB_A022 Board
Meeting
002 New 10-Jul JH Seek engagement with a low cost carrier
Ref Date Time Location
CCB-002 10/07/17 13.00-17.30 Virgin Atlantic VHQ.
Last updated: 22 October 2021
This included an update on ADR, the
increase in requests for special assistance and the wheelchair information request.
Last updated: 24 July 2025
Our response: We welcome the support for delivery of a revised Airport
Accessibility Framework.
Last updated: 16 March 2026
Gatwick and Manchester
deserve special mention for being the first airports to introduce an optional means of
identification through the security search – Manchester with its autism wristband introduced
in 2014 and Gatwick, in co-operation with OCS and the Alzheimer’s Society, with its
‘sunflower’ lanyard in 2015.
Last updated: 11 June 2018
The main changes between the business plans were:
a £90 million reduction in facilities management opex, based on
retendering of the terminal baggage operations and maintenance
contract;
CAP 1103 Chapter 6: Operating expenditure
October 2013 Page 97
a £16 million reduction in other costs, based on the adoption of
some of the efficiencies proposed in the Steer Davies Gleave
(SDG) Other opex report;
26
HAL reviewed the efficiency savings
proposed by SDG and incorporated savings related to ground
transportation, passengers with reduced mobility (PRM)'s and gas
costs;
a £9 million reduction in rent and rates costs based on the vacation
of Heathrow Point West;
a £3 million reduction in utility costs; and
a £6 million increase related to commercial operations.
Last updated: 03 October 2013
CCB_A011 Board
Meeting
001 New 14-Jun DH Draft website content that is accessible
to the consumer
CCB_A012 Board
Meeting
001 New 14-Jun AB Organise Huddle training for the CCB
CCB_A013 Board
Meeting
001 New 14-Jun JH Communicate to HAL the CCB’s current
thinking on HAL’s consumer
engagement at meetings planned for
July (see below)
CCB_A014 Board
Meeting
001 New 14-Jun CW Talk to CAA Consumer Panel about
engagement with persons with reduced
mobility (PRM)
Ref Date Time Location
CCB-001 14/06/17 10.00-15.00 CAA House 45-59 Kingsway London WC2B 6TE
2 of 11
1.
Last updated: 22 October 2021
This includes minimising disruption, delays and outages (such as the
recurring baggage outages and flow rate restrictions), improving system capacity and
improving PRM experience.
Last updated: 13 June 2025
PAG will continue to work with GAL
to ensure that PRM areas and reception desks are maintained to an appropriate standard.
37.
Last updated: 19 November 2021
Our response: We welcome the support for delivery of a revised Airport
Accessibility Framework.
Last updated: 16 March 2026
Inclusive – by identifying all consumer cohorts (e.g. in the case of
airports, passengers with reduced mobility or in vulnerable
circumstances including infrequent flyers etc.) that are relevant to a
regulatory decision.
Last updated: 01 March 2016
