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CCB_A011 Board
Meeting
001 Closed 14-Jun DH Draft website content that is accessible
to the consumer
CCB_A012 Board
Meeting
001 Closed 14-Jun AB Organise Huddle training for the CCB
CCB_A013 Board
Meeting
001 Closed 14-Jun JH Communicate to HAL the CCB’s current
thinking on HAL’s consumer
engagement at meetings planned for
July (see below)
CCB_A014 Board
Meeting
001 New 14-Jun CW Talk to CAA Consumer Panel about
engagement with persons with reduced
mobility (PRM)
CCB_A022 Board
Meeting
002 New 10-Jul JH Seek engagement with a low cost carrier
Ref Date Time Location
CCB-002 10/07/17 13.00-17.30 Virgin Atlantic VHQ.
Last updated: 22 October 2021
This mechanism includes the principle that annuity
and allocated costs should be fixed (subject to RPI) for the duration of
Q6, and some changes to the list of costs that should be recovered
from the specified services in Q6.
7.10 The sub-group agreed that car parking in the CTA, which is currently
included as part of ‘airside parking’ should no longer be included as
the associated costs would no longer be recovered on a cost recovery
basis.
7.11 The sub-group also agreed that passengers with reduced mobility
(PRM) charges, the provision of common IT infrastructure and HAL’s
contribution to the funding of the AOC, should be subject to the
provisions for other charges.
Last updated: 01 April 2013
Gatwick and Manchester
deserve special mention for being the first airports to introduce an optional means of
identification through the security search – Manchester with its autism wristband introduced
in 2014 and Gatwick, in co-operation with OCS and the Alzheimer’s Society, with its
‘sunflower’ lanyard in 2015.
Last updated: 11 June 2018
Examples:
• Deliver a robust programme for safety,
security and consumer protection
• Take an active role in co-ordinating
responses to cross-sector/entity issues
• Continue to promote more financial
robustness amongst ATOL holders and
airlines, while supporting growth and
competition
• Realistic and deliverable service levels in
place for passengers with reduced mobility
Aviation
Recovery
Enhanced focus on improving the
customer experience of CAA’s service
delivery and dealing effectively with the
volume of applications expected with
the end of the EU recognition period.
Last updated: 21 July 2022
CCB_A011 Board
Meeting
001 New 14-Jun DH Draft website content that is accessible
to the consumer
CCB_A012 Board
Meeting
001 New 14-Jun AB Organise Huddle training for the CCB
CCB_A013 Board
Meeting
001 New 14-Jun JH Communicate to HAL the CCB’s current
thinking on HAL’s consumer
engagement at meetings planned for
July (see below)
CCB_A014 Board
Meeting
001 New 14-Jun CW Talk to CAA Consumer Panel about
engagement with persons with reduced
mobility (PRM)
Ref Date Time Location
CCB-001 14/06/17 10.00-15.00 CAA House 45-59 Kingsway London WC2B 6TE
2 of 11
1.
Last updated: 22 October 2021
This includes minimising disruption, delays and outages (such as the
recurring baggage outages and flow rate restrictions), improving system capacity and
improving PRM experience.
Last updated: 13 June 2025
The main changes between the business plans were:
a £90 million reduction in facilities management opex, based on
retendering of the terminal baggage operations and maintenance
contract;
CAP 1103 Chapter 6: Operating expenditure
October 2013 Page 97
a £16 million reduction in other costs, based on the adoption of
some of the efficiencies proposed in the Steer Davies Gleave
(SDG) Other opex report;
26
HAL reviewed the efficiency savings
proposed by SDG and incorporated savings related to ground
transportation, passengers with reduced mobility (PRM)'s and gas
costs;
a £9 million reduction in rent and rates costs based on the vacation
of Heathrow Point West;
a £3 million reduction in utility costs; and
a £6 million increase related to commercial operations.
Last updated: 03 October 2013
Our response: We welcome the support for delivery of a revised Airport
Accessibility Framework.
Last updated: 16 March 2026
PAG will continue to work with GAL
to ensure that PRM areas and reception desks are maintained to an appropriate standard.
37.
Last updated: 19 November 2021
WM and JW will join an expert panel being set up by the review team
which will provide advice as the final report is developed
HD updated on a meeting she had attended with Stanstead airport on the issues disabled
passengers are experiencing, and a separate meeting which discussed the CAA’s airport
PRM performance framework with CAA staff, DfT and disability stakeholders.
Last updated: 09 June 2022
