Search results
813
results
(showing
301
to
310
of
813)
PAG will continue to work with GAL
to ensure that PRM areas and reception desks are maintained to an appropriate standard.
37.
Last updated: 19 November 2021
WM and JW will join an expert panel being set up by the review team
which will provide advice as the final report is developed
HD updated on a meeting she had attended with Stanstead airport on the issues disabled
passengers are experiencing, and a separate meeting which discussed the CAA’s airport
PRM performance framework with CAA staff, DfT and disability stakeholders.
Last updated: 09 June 2022
Smokers Balcony, Assistance Facilities, Family Zone, Quite
Zone
Strong commercial return on investment driven by increased space and improved quality, range, mix
and appearance of retail offer
Deliver additional capacity by the provision of space and good quality facilities in line with expected
passenger growth
Provide IDL capacity to accommodate the 2018 increase in busy day peak occupancy
Maintain current SQR and QSM performance targets as passenger numbers grow
Improve overall quality of the passenger experience
Increase income per passenger
Deliver improved retail and catering penetration
Increase income by delivering the optimum retail mix for the South Terminal passenger
Protect revenue and minimise passenger disruption during construction
Impact on Gatwick’s
competitive position
The expansion will:
ensure no degradation to passenger service levels or retail revenue or on time departure
performance as passenger numbers grow
Last updated: 02 November 2021
PRM subject – GAL keeps separating operational issues
to their cost and by consequences the charges.
Last updated: 02 November 2021
• Other data sources, including the Eurocontrol punctuality portal; CAA PRM data; ATOL data;
emissions database and the Aviation Consumer Survey.
Last updated: 07 November 2023
secretary/deputy general secretary, Border Force, Police, Omniserve and other
personnel as appropriate
Terms of
reference
1 To review the operating performance and data for the service quality rebates
and bonuses (SQRB) scheme
2 To confirm upcoming schedules, events and activities that will impact the
operation
3 All development projects related to the terminal must be presented for formal
consultation through the Stakeholder Group
4 To process and agree on terminal-specific SQRB exclusion requests (SERs)
presented to the TCM meeting
5 To process and agree on the scope, timing and other operational details of
the works to be carried out during the deadband periods as defined in the
Licence
Agenda 1 Review minutes and actions from previous meetings
2 Forward look: forecasts and key events
3 Operations performance review: (i) critical KPIs (ii) key activities coming up
(iii) requests/actions in these areas: service quality, terminal operations
including special
Last updated: 03 November 2021
The following are required to report to the
MOR Scheme:
� Ground service providers including (but not
exhaustive as includes all staff involved
in the aircraft turnaround process):
• Caterers
• Cleaners
• De-icing organisations
• Fuellers
• Ground handlers
• PRM providers
� Aerodrome employees
� Engineers
� Pilots
� Air traffic control staff
Did you know?
Last updated: 01 September 2013
A member of the audience commented that lessons should be learned so that
universal design considerations can be incorporated at an early stage for terminal
design or refurbishment, as measures designed for PRMs also have a benefit for
non-PRM passengers.
Last updated: 04 November 2021
There has been a significant increase in the proportion of people declaring themselves to be PRM
since the beginning of the pandemic.
Last updated: 09 June 2022
Central and transfer search – assistance lanes
Issue
J105 At Heathrow, there are assistance lanes dedicated to family and
passengers with reduced mobility.
Last updated: 01 February 2014
