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Workshop Note (PDF)

A member of the audience commented that lessons should be learned so that universal design considerations can be incorporated at an early stage for terminal design or refurbishment, as measures designed for PRMs also have a benefit for non-PRM passengers.

Last updated: 04 November 2021

Consumer Panel minutes 10 October 2024 (PDF)

This included an update on ADR, the increase in requests for special assistance and the wheelchair information request.

Last updated: 24 July 2025

CAP1027 (PDF)

This mechanism includes the principle that annuity and allocated costs should be fixed (subject to RPI) for the duration of Q6, and some changes to the list of costs that should be recovered from the specified services in Q6. 7.10 The sub-group agreed that car parking in the CTA, which is currently included as part of ‘airside parking’ should no longer be included as the associated costs would no longer be recovered on a cost recovery basis. 7.11 The sub-group also agreed that passengers with reduced mobility (PRM) charges, the provision of common IT infrastructure and HAL’s contribution to the funding of the AOC, should be subject to the provisions for other charges.

Last updated: 01 April 2013

CAP1629 (PDF)

Gatwick and Manchester deserve special mention for being the first airports to introduce an optional means of identification through the security search – Manchester with its autism wristband introduced in 2014 and Gatwick, in co-operation with OCS and the Alzheimer’s Society, with its ‘sunflower’ lanyard in 2015.

Last updated: 11 June 2018

10 July 17 CCB 002 Minutes (PDF)

CCB_A011 Board Meeting 001 Closed 14-Jun DH Draft website content that is accessible to the consumer CCB_A012 Board Meeting 001 Closed 14-Jun AB Organise Huddle training for the CCB CCB_A013 Board Meeting 001 Closed 14-Jun JH Communicate to HAL the CCB’s current thinking on HAL’s consumer engagement at meetings planned for July (see below) CCB_A014 Board Meeting 001 New 14-Jun CW Talk to CAA Consumer Panel about engagement with persons with reduced mobility (PRM) CCB_A022 Board Meeting 002 New 10-Jul JH Seek engagement with a low cost carrier Ref Date Time Location CCB-002 10/07/17 13.00-17.30 Virgin Atlantic VHQ.

Last updated: 22 October 2021

CAP1103 (PDF)

The main changes between the business plans were:  a £90 million reduction in facilities management opex, based on retendering of the terminal baggage operations and maintenance contract; CAP 1103 Chapter 6: Operating expenditure October 2013 Page 97  a £16 million reduction in other costs, based on the adoption of some of the efficiencies proposed in the Steer Davies Gleave (SDG) Other opex report; 26 HAL reviewed the efficiency savings proposed by SDG and incorporated savings related to ground transportation, passengers with reduced mobility (PRM)'s and gas costs;  a £9 million reduction in rent and rates costs based on the vacation of Heathrow Point West;  a £3 million reduction in utility costs; and  a £6 million increase related to commercial operations.

Last updated: 03 October 2013

British Airways Response To CAP3044 Draft H8 Method Statement 13122024 Non Confi (PDF)

This includes minimising disruption, delays and outages (such as the recurring baggage outages and flow rate restrictions), improving system capacity and improving PRM experience.

Last updated: 13 June 2025

CAP3226 (PDF)

Our response: We welcome the support for delivery of a revised Airport Accessibility Framework.

Last updated: 16 March 2026

CAP1383a (PDF)

 Inclusive – by identifying all consumer cohorts (e.g. in the case of airports, passengers with reduced mobility or in vulnerable circumstances including infrequent flyers etc.) that are relevant to a regulatory decision.

Last updated: 01 March 2016

14 June 17 CCB 001 Minutes FINAL (PDF)

CCB_A011 Board Meeting 001 New 14-Jun DH Draft website content that is accessible to the consumer CCB_A012 Board Meeting 001 New 14-Jun AB Organise Huddle training for the CCB CCB_A013 Board Meeting 001 New 14-Jun JH Communicate to HAL the CCB’s current thinking on HAL’s consumer engagement at meetings planned for July (see below) CCB_A014 Board Meeting 001 New 14-Jun CW Talk to CAA Consumer Panel about engagement with persons with reduced mobility (PRM) Ref Date Time Location CCB-001 14/06/17 10.00-15.00 CAA House 45-59 Kingsway London WC2B 6TE 2 of 11 1.