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The UK Civil Aviation Authority (CAA) is the enforcement body in the UK for some of the consumer law that applies to air travel.
Laws on the rights of disabled and less mobile passengers The CAA is also responsible for enforcing the regulations which protect the rights of disabled and less mobile passengers to have additional assistance at the airport and to get onto and around the plane.
Last updated: 17 April 2026
Information on our work.
We also work to ensure airlines and airports meet legal requirements on providing assistance to passengers with reduced mobility.
Last updated: 30 December 2025
The UK Civil Aviation Authority has accepted Gatwick Airport Limited's (GAL) new commitments to airlines for 2025/26 to 2028/29.
The core service standards establish clear performance targets designed to strengthen Gatwick’s overall effectiveness, including in the provision of special assistance services, supporting the resilience of the airport and the on-time operation of its flights, improving passenger satisfaction with seating facilities, and securing the efficiency of the security screening of passengers and baggage processing.
Last updated: 23 May 2025
Report commissioned by UK Civil Aviation Authority highlights accessibility issues with airline websites, with British Airways ranked as the best performing.
The proposed Airline Accessibility Framework would rank airlines based on the entire customer journey for people with accessibility needs, from booking through to boarding, on-board support, and post-journey aftercare.
Last updated: 28 August 2023
The UK Civil Aviation Authority is reminding travellers of their rights and offering essential advice for those looking to book last minute trips this Easter, as new data shows continued passenger demand for flights.
Your rights when travelling If you require special assistance, make your airline aware and arrive early at the airport.
Last updated: 11 March 2024
How we uphold consumer choice, value and fair treatment and deliver high standards of consumer protection.
Where this is a result of the physical environment, we work with industry to promote special assistance and improve the consistency of the service available for disabled passengers or passengers with reduced mobility, whose rights are protected by law.
UK Civil Aviation Authority reveals its top six tips for Christmas flights.
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Your rights when travelling If you require special assistance, make your airline well aware in advance and arrive early at the airport.
Last updated: 10 December 2024
The CAA disclosures log lists information we have released which we believe may be of wider public interest.
Data) UK Airport and Punctuality Data Charges G-INFO and International Register of Civil Aircraft charges Lists and registers Public registers Aircraft Register - G-INFO List of approved organisations Approved Maintenance Organisations ATOL Holders Failed ATOL Holders UK Certificated Aerodromes Airline Licence Holders Air Operator Certificate (AOC) Holders Foreign carrier permits issued (Article 250 Permits) The services we offer Services and advice for industry Aerodromes (Information relating to licensing and regulation) Airspace Aviation Security Airlines Airworthiness Aircraft Registration Drones Training Exams Licensing Medical standards for pilots General Aviation Displays and events Safety reporting ATOL; Guidance for travel companies and tour operators Economic regulation Data and analysis; Aviation data, statistics and reports SkyWise: News, Notifications & Alerts Services and advice for passengers and the general public Information for consumers ATOL protection Passengers
Last updated: 02 June 2025
General enquiries and feedback.
Or email our Talent Acquisition Team: hrresourcing@caa.co.uk Spaceflight Find more information about our role in regulating spaceflight Email: Commercialspaceflight@caa.co.uk Travel problems Information for passengers Delays and cancellations Travel company problems How the CAA can help Alternative Dispute Resolution (ADR) Lost, delayed or damaged baggage Reporting a problem with special assistance service Still have questions?
Last updated: 30 December 2025
Details on Heathrow economic licence and monitoring.
amp; self-modification Modified condition(s) C1.4(j), C1.5(l), C1.13 C2.12 Schedule 1 paragraphs 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.30, 3.31, 3.37, 3.38, 3.40, 3.41, 6.5(d), 6.13(d)(i), 7.2(b) and Table 1, Table 4, Table 5 and Table 8 Effect of modification (Option 1) Modification of reference to the AK2024 definition in Condition C1.4(j) Modification of reference to the H7t definition in Condition C1.5(l) Modification of reference in Condition C1.13 Modify the list of Specified Facilities in Condition C2.12 Modification of reference to measures calculated as QSM survey moving annual average scores in Schedule 1 paragraphs 3.3, 3.4 and Table 1 Inserting the definition for measures calculated as QSM moving annual average percentage of favourable responses in Schedule 1 paragraphs 3.5, 3.6, Table 1 and Table 4 Modification of the definition of the Surface Access Customer Satisfaction Survey metric in Schedule 1 paragraphs 3.7, 3.8 and Table 5 Modification of the definition of the Special
Last updated: 27 March 2026
