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As the enhanced service overlay appears to cover or overlap with business as usual activities accounted for
elsewhere, specifically standard maintenance and support to passengers with reduced mobility (PRM), we propose
to apply a reduced enhanced service cost overlay of £7m in 2022 adjusted for efficiencies going forward.
Last updated: 19 October 2021
Similarly, significant cost increases in PRM services, which are unrelated to quality or volume, indicate
the need for tighter management by GAL of the efficiency of the service.
Last updated: 02 November 2021
Examples
would include the lack of suitable infrastructure for the PRM operation in both Pier 1 and the
descoping of parts of the proposed Pier 6 extension.
Last updated: 02 November 2021
For example, in recent years
Gatwick has seen an increase in the number of PRM passengers and this growth is set to continue.
Last updated: 19 November 2021
Hall
confirmed that PAG would continue to work with GAL’s managers to ensure signage flows were
maintained and effective, particularly in respect of the signage for the new PRM adult changing
facilities which would also help raise passenger awareness of the existence of the new state of
the art facilities.
210.
Last updated: 19 November 2021
First, the CAA defined the set of desirable objectives in its IP, namely: providing “good value
choice of flights”,155 ensuring accessibility of the airport, predictability, security, safety, support
and overall positive customer experience.156
12.1.4 Second, the CAA proposed a list of 35 measures to quantify whether HAL is delivering on the
defined objectives.
Last updated: 02 September 2022
Would assistance be required?
Last updated: 11 January 2024
He presented an update on recent developments, the steps
taken in response to recent PRM performance issues, and an update on the airport accessibility
framework and proposed airline accessibility framework.
Last updated: 03 February 2023
It is in the consumers’ best interests that
HAL’s performance is measured at as granular level as possible so that all consumers get excellent
levels of service on a consistent basis.
3.3 Schedule 1 – Part 3.9 - Special Assistance Quality of Service Monitor.
Last updated: 11 April 2022
