Search CAA.CO.UK

Search results

CAP1831 (PDF)

Of those who say they did require special assistance, three in five (60%) say they required it for themselves, while 43% required it for someone in their party.

Last updated: 22 August 2019

CAP3148 (PDF)

They can also experience heightened distress at the point of disruption as information regarding any planned special assistance can be lacking, leaving them exposed.

Last updated: 18 August 2026

CAP1621 (PDF)

We are particularly keen for the CAA to explore the data further in relation to passengers with a disability or reduced mobility given the significant growth in this group2 and in particular to better understand why many passengers do not request the special assistance that could have been available to them.

Last updated: 12 December 2017

20200226 CCB Report On IBP REDACTED 20200521 (PDF)

These include queuing time at arrivals for EEA and non-EEA passengers, departures punctuality, passengers with reduced mobility satisfaction and departures baggage delivery performance.

Last updated: 22 October 2021

CAP2575C (PDF)

▪ To build our evidence base and increase transparency around airlines’ compliance with relevant accessibility requirements and guidelines and to drive improvements for consumers where needed; and ▪ To raise awareness and understanding of the different accessibility needs of consumers who book flights and request special assistance, informed by direct consumer feedback.

Last updated: 25 August 2023

CAA H7 230 Annex 1 Frontier Economics Economic Regulation Of Terminal Expansion December 2018 (PDF)

This can lead to inefficiencies and unintended consequences around these boundaries, for example responsibilities for security, and special assistance for passengers of reduced mobility.

Last updated: 04 November 2021

28 Sept 17 CCB 005 Minutes FINAL (PDF)

CCB_A014 Board Meeting 001 In Progress 14-Jun CW Talk to CAA Consumer Panel about engagement with persons with reduced mobility (PRM) CCB_A022 Board Meeting 002 Closed 10-Jul JH Seek engagement with a low cost carrier CCB_A023 Board Meeting 002 In Progress 10-Jul JH Seek engagement with Border Force CCB_A024 Board Meeting 002 In Progress 10-Jul JH Seek engagement with a non-UK airline that has experience operating out of another hub airport CCB_A025 Board Meeting 002 In Progress 10-Jul JH Seek engagement the CAA Board CCB_A028 Board Meeting 003 Closed 24-Jul JH Seek engagement with consumer advisory bodies.

Last updated: 22 October 2021

CAP216909 (PDF)

The Panel commended the CAA’s high profile reporting of the extent to which airports were complying with Passenger Reduced Mobility (PRM) requirements.

Last updated: 18 June 2021

CAP3061 (PDF)

In particular, we will continue to work with the CAA on further improvements to airport and airline accessibility and special assistance performance.

Last updated: 19 November 2024

CAP3184 (PDF)

Consumer Protection & Accessibility: Do you support the proposed funding increase to expand the CAA’s Consumer Protection programme, including enforcement, accessibility, and ADR oversight?

Last updated: 12 November 2025