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2019 Passenger survey report - type of passengers (PDF)

Table 1 Type of passengers using the 2019 survey airports.

Last updated: 15 October 2021

CAP1944 (PDF)

Airports should provide an affordable, good quality and consumer-focused service.

Last updated: 15 July 2020

Empowering Consumers Note (1) (PDF)

After the introduction by the CAA, several points were raised by airline representatives:  Airlines and airports already collect a huge amount of consumer research, and undertake significant consumer engagement and that there was already an effective process for this intelligence to be fed into business planning,  The introduction of the CCF therefore risked over engineering a process that currently works well, and  It was unclear what the ‘gap’ the CCF was intended to address was, and what its purpose was.

Last updated: 04 November 2021

CAP2161a (PDF)

To do otherwise risked conclusions being drawn that could not be robustly sustained by the data; to • Recommending that full references to the various studies mentioned in Section 2 should be included. 2.2 The reviewers also agreed with only using data from around Heathrow, Gatwick and Stansted because there was more comprehensive night noise exposure near those airports. 2.3 The reviewer’s noted that whilst the responses to question CAN1vii and CAN7b provided information on sleep disturbance, the number of people responding to question CAN 7b was lower than those responding to CAN1vii because there was a preceding screening question.

Last updated: 22 July 2021

Easyjet Response To Gatwick Mpajuly2013 (PDF)

So in theory such market segmentation may occur at an airport.

Last updated: 03 November 2021

October 2022 Consumer Panel Meeting Draft Minutes FINALPUBLISHED (PDF)

In the context of the lifting of capacity caps at Heathrow at the end of October, RH queried whether industry stakeholders could scale up and meet expected demand without these being in place.

Last updated: 19 May 2023

CAP3097 (PDF)

• CAA Annual Strategic Objective: Ensure appropriate regulation of Heathrow including delivery of H8 price control including consideration for Heathrow expansion to protect consumers and users.

Last updated: 01 April 2025

American Airlines (PDF)

As the 3rd largest airline operating at Heathrow (LHR), paying HAL around £80m a year pre- COVID, American is greatly impacted by the max yield that HAL can collect.

Last updated: 11 April 2022

February 2015 Board Minutes For Publication (PDF)

Mr Haines highlighted to the Board that the Airports Commission’s consultation was now closed.

Last updated: 15 October 2021

Ndunnjhobbs 08102018 PS Web (PDF)

Civil Aviation Authority CAA House 45-59 Kingsway London WC2B 6TE www.caa.co.uk paul.smith@caa.co.uk Consumers and Markets Group Nick Dunn Chief Financial Officer Gatwick Airport Limited Destinations Place South Terminal Gatwick Airport West Sussex RH6 0NP Jamie Hobbs Chair Airport Consultative Committee 3rd Floor South Terminal Gatwick Airport West Sussex RH6 0DW 8 October 2018 Dear Nick and Jamie Thank you for the joint response from Gatwick Airport Limited (GAL) and the Gatwick Airport Consultative Committee (ACC) to our recent consultation (CAP 1684) on the future economic regulation of GAL.

Last updated: 02 November 2021