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CAA should also be aware that the BIS consultation on civil enforcement
powers could bring in financial compensation for Regulation 1107 (the PRM Regulation).
3.8.
Last updated: 09 June 2022
There was in place a staff volunteer programme to offer assistance at the airport
and a series of open days for a wide range of business partners were being hosted to
raise awareness of the Games’ preparations.
Last updated: 19 November 2021
PRM (Passenger Assistance Service - overall satisfaction)
4.56.
Last updated: 08 October 2026
Vulnerable consumer, long term health condition and low digital literacy
“I have special assistance, so I haven't got to queue.
Last updated: 06 October 2022
We would also note evidence of a lack of data transparency by HAL, specifically on PRM data:
Airlines have been requesting for months now for HAL to share data detailing: by flight number, by
date, the no. of prenotification passengers, no. of non-prenotification passengers, passenger
names and the time stamp when Wilson James received the prenotification message.
Last updated: 20 September 2023
PRM and Check-in &
Baggage Charges
GAL will comply with the relevant legislation in relation to the setting of check-in & baggage charges and
PRM charges.
Last updated: 02 November 2021
The three main activities: check-in
and baggage, PRM and utilities which account for 80% all show material real
increases during Q6.
Last updated: 02 November 2021
We have also undertaken to expand the QSM scheme into two additional
areas: wifi and Special Assistance.
Last updated: 02 November 2021
Availability of lifts, escalators and travelators Financial Passengers
Availability of check-in infrastructure Financial Passengers
Availability of arrivals baggage carousels Financial Passengers
Availability of T5 track transit system (TTS) Financial Airline assets
Availability of stands Financial Airline assets
Availability of jetties Financial Airline assets
Availability of fixed electrical ground power Financial Airline assets
Availability of stand entry guidance Financial Airline assets
Availability of pre-conditioned air Financial Airline assets
Pier-served stand usage Financial Airline assets
Hygiene safety testing Financial Airline assets
Runway operational resilience Financial Airline assets
Reputational incentives
Overall satisfaction Reputational Passengers
Customer effort (ease) Reputational Passengers
Enjoy my time at the airport Reputational Passengers
Feel safe and secure Reputational Passengers
Ease of access to the airport Reputational Passengers
Last updated: 02 September 2022
flights 20
4.2 Positioning flights 21
4.3 Other Rebates 21
5.0 Price Commitments 21
6.0 Service Standards Commitment 21
7.0 Continuity of Service Plan, Operational and Financial Resilience Commitment 22
8.0 Investment and Consultation Commitment 23
9.0 Financial Information Commitment 23
10.0 Contacts 23
10.1 General 23
10.2 Airport Charges and specified pricing 24
10.3 General operational 24
10.4 Passengers with Reduced Mobility (PRM) 24
10.5 Data delivery 25
10.6 AOC 25
10.7 Passenger feedback 25
Schedule 1: Schedule of Charges effective from 1
st
April 20132014 26
Appendix I: Gatwick: Schedule of airport charges effective from 1st April 2013 26
Appendix II: Utilities charges 27
Conditions of Use Gatwick Airport Ltd
5
Appendix III: Bus and Coach charges 27
Appendix IV: PRM charges 27
Appendix V: Check in and baggage charges 27
Appendix VI: Staff Car Parking, Airside Operators Licence and Staff ID charges
Last updated: 02 November 2021
