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CAA should also be aware that the BIS consultation on civil enforcement
powers could bring in financial compensation for Regulation 1107 (the PRM Regulation).
3.8.
Last updated: 09 June 2022
PAG welcomes the two new measures that
being put forward for consideration: a new metric on air traffic control
performance, and financial incentives for the Special Assistance passenger
satisfaction measure.
Last updated: 11 August 2023
CCB_A014 Board
Meeting
001 In
Progress
14-Jun CW Talk to CAA Consumer Panel about
engagement with persons with reduced
mobility (PRM)
CCB_A022 Board
Meeting
002 Closed 10-Jul JH Seek engagement with a low cost
carrier
CCB_A023 Board
Meeting
002 Closed 10-Jul JH Seek engagement with Border Force
CCB_A024 Board
Meeting
002 Closed 10-Jul JH Seek engagement with a non-UK
airline that has experience operating
out of another hub airport
CCB_A025 Board
Meeting
002 In
Progress
10-Jul JH Seek engagement the CAA Board
CCB_A033 Board
Meeting
004
In
progress
07-Aug JH Engage HAL on surface access
CCB_A034 Board
Meeting
004
New 07-Aug AB Organise a session with HAL on
constructive engagement
CCB_A035 Board
Meeting
004
In
Progress
07-Aug CCB Develop a timetable for CCB activity
CCB_A038 Board
Meeting
004
In
Progress
07-Aug AB
Develop first draft of Focus Area
document for the CCB.
Last updated: 22 October 2021
Vulnerable consumer, long term health condition and low digital literacy
“I have special assistance, so I haven't got to queue.
Last updated: 06 October 2022
We have also undertaken to expand the QSM scheme into two additional
areas: wifi and Special Assistance.
Last updated: 02 November 2021
PRM and Check-in &
Baggage Charges
GAL will comply with the relevant legislation in relation to the setting of check-in & baggage charges and
PRM charges.
Last updated: 02 November 2021
These include queuing time at arrivals for EEA and non-EEA passengers, departures
punctuality, passengers with reduced mobility satisfaction and departures baggage delivery
performance.
Last updated: 22 October 2021
We would also note evidence of a lack of data transparency by HAL, specifically on PRM data:
Airlines have been requesting for months now for HAL to share data detailing: by flight number, by
date, the no. of prenotification passengers, no. of non-prenotification passengers, passenger
names and the time stamp when Wilson James received the prenotification message.
Last updated: 20 September 2023
Of those who say they did require
special assistance, three in five (60%)
say they required it for themselves,
while 43% required it for someone in
their party.
Last updated: 22 August 2019
The three main activities: check-in
and baggage, PRM and utilities which account for 80% all show material real
increases during Q6.
Last updated: 02 November 2021
