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833)
We have
adjusted the PRM share
of the costs down in line
with other PRM cost
adjustments
Last updated: 30 March 2026
This can lead to inefficiencies
and unintended consequences around these boundaries, for example responsibilities for
security, and special assistance for passengers of reduced mobility.
Last updated: 02 November 2021
In respect of the current consultation that sets out proposals for GAL to
implement should the extension for the current pricing commitments be agreed,
GATCOM notes those around quality of service and special assistance and
seeking clarification of what would happen to the commitments should the
Northern Runway project not proceed.
Last updated: 23 October 2024
PRM and Check-in &
Baggage Charges
GAL will comply with the relevant legislation in relation to the setting of check-in
& baggage charges and PRM charges.
Last updated: 02 November 2021
However airlines
expressed scepticism because of differences in regulatory framework, tax
systems and local circumstances between these airports and Heathrow (for
instance cost comparisons can be difficult as a result of this).
3.9 On opex performance, there was again detailed discussion on the largest
supplier contracts, where as in Round One, airlines stated that they would like
to understand key aspects of relevant contracts (tower ATM, PRM assistance
and baggage services).
Last updated: 10 September 2025
Base: All those who have a disability which makes accessing/using airports or flying difficult (n=429)
34
Just 1 in 4 disabled passengers have flown in the last year, and they have
been slower to resume flying post-pandemic than non-disabled passengers
38% 37% 36%
40%
34%
18%
27%
61% 61%
57%
63%
40%
17%
49%
Apr '18 Oct '18 Apr '19 Nov '19 Nov '20 Oct '21 Oct '22
Showing % that have flown in the last 12 months
PRM vs. non-PRM
PRM (Persons with
Reduced Mobility, or
disabled passengers)
Non-PRM
22% decrease
from Nov ‘19
33% decrease
from Nov ‘19
Q1.
Last updated: 13 January 2023
PRM and Check-in &
Baggage Charges
GAL will comply with the relevant legislation in relation to the setting of check-in
& baggage charges and PRM charges.
Last updated: 02 November 2021
This approach is consistent with the broader principles of the MTI framework by ensuring incentives
are aligned with areas under HAL's control and are capable of addressing the most significant
sources of passenger detriment.
1.4.2 Passenger Assistance Satisfaction
The Airline Community continues to oppose introducing PRM/PRS satisfaction as a financial MTI as
set out in detail in our response to Initial Proposals9.
Last updated: 15 October 2026
Particular attention should be given to those who require special assistance, and passengers
who are vulnerable or require more practical assistance.
Last updated: 19 July 2024
RP2 Airline Community – Special Interests Paper
Final- Dec 2013
Introduction
The Co-Chairs Customer Consultation Working Group report for RP2 provided CAA
with a summary of the respective positions of NATS/NERL and the Airline
Community.
Last updated: 18 November 2021
