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The topics we prioritised were: extra care (PRS/PRM), baggage, terminal & security
experience, resilience and sustainability.
Last updated: 05 June 2026
The initial regulatory period was extended in 2021 and, taking into
account the impact of Covid-19, the commitments were amended and extended until
31 March 2025.
2.3 GAL has made another proposal to extend the commitments framework for another 4
years until March 2029, based on:
i. a cap on published charges of CPI-1% for the first two years and CPI-0% for the
final two years;
ii. an extension of the current commitment to investment a minimum of £120 million
per annum; and
iii. an intention to introduce a CCS metrics on Air Traffic Control (“ATC”) and Special
Assistance passengers.2
2.4 The CAA consulted stakeholders in March 2023.
Last updated: 23 October 2024
In anticipation of the introduction of Part-SPO (Special Operations) and
declarations being made later in 2016/17 for identification by its
introduction in April 2017, it is proposed to charge the same initial
declaration charge of £112 per aircraft under Part-SPO.
Last updated: 01 February 2016
This include the CAA’s
latest annual airports accessibility report; the new airlines accessibility framework;
involvement in the Government’s Aviation Accessibility Task and Finish Group; an
industry event to address the issue of increased demand for special assistance
services at airports; Regulation UK261/2004 compliance work; and ongoing ATOL
compliance work.
Last updated: 25 September 2025
EASA will be actively collecting performance data on the
effectiveness of the provisions with the assistance of National Authorities.
Last updated: 20 June 2014
% of those who have a disability who expect to fly more, the same amount or less in the next year
% of those who have a disability and
find accessing/using airports difficult
or find flying difficult
Disabled
passengers
PASSENGERS WITH DISABILITIES ARE MORE LIKELY TO
TRAVEL FIRST, BUSINESS OR PREMIUM ECONOMY THAN
THE AVERAGE PASSENGER
Passengers with reduced mobility are less likely to fly economy than the average passenger (60% vs. 78% of all passengers), and slightly more
likely to travel first class (13% vs. 4%), business class (9% vs. 6%) and premium economy (19% vs. 14%).
Last updated: 17 August 2018
It will also be important to explore other areas of dissatisfaction, such
as value for money which still lags significantly behind pre-pandemic levels,
particularly for disabled and digitally excluded consumers, as well as other issues
including the continued increase in demand for special assistance services.
Last updated: 02 July 2025
insurance
247 267 276 282 282 1,354
26 The relevant regulation uses the term Passengers with Reduced Mobility (PRMs).
27 www.caa.co.uk/passengers/prm/passengers-with-disabilities-and-reduced-mobility/
28 The “base case” estimates assume that no additional opex is required for PRS costs, see Section 3 of the
CTA Report for further details
http://www.caa.co.uk/passengers/prm/passengers-with-disabilities-and-reduced-mobility/
CAP2365 Chapter 4: Operating expenditure
June 2022 Page 26
2020 CPI deflated
prices, £m
2022 2023 2024 2025 2026 H7
Insurance 16 16 17 17 17 83
Facilities and
maintenance
161 167 166 164 163 822
Rates 119 119 119 119 119 593
Utilities exc. distribution 80 81 81 81 80 402
Distribution contract 30 30 28 27 27 142
General expenses 107 113 117 119 118 573
Surface access
initiatives
6 5 6 6 5 28
Other overlays 7 3 7 12 16 44
Total 1,106 1,123 1,172 1,208 1,191 5,800
Total per passenger, £ 20.1 16.7 15.5 14.9 14.6 -
Last updated: 28 June 2022
The CCB discussed the meeting with the CAA on PRM’s on the 19th Feb.
Last updated: 22 October 2021
Regulation
EC1107/200626 ensures that disabled people and those with reduced
mobility (PRM passengers) have the same opportunities for air travel as
all other citizens.
Last updated: 20 December 2016
