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This include the CAA’s
latest annual airports accessibility report; the new airlines accessibility framework;
involvement in the Government’s Aviation Accessibility Task and Finish Group; an
industry event to address the issue of increased demand for special assistance
services at airports; Regulation UK261/2004 compliance work; and ongoing ATOL
compliance work.
Last updated: 25 September 2025
insurance
247 267 276 282 282 1,354
26 The relevant regulation uses the term Passengers with Reduced Mobility (PRMs).
27 www.caa.co.uk/passengers/prm/passengers-with-disabilities-and-reduced-mobility/
28 The “base case” estimates assume that no additional opex is required for PRS costs, see Section 3 of the
CTA Report for further details
http://www.caa.co.uk/passengers/prm/passengers-with-disabilities-and-reduced-mobility/
CAP2365 Chapter 4: Operating expenditure
June 2022 Page 26
2020 CPI deflated
prices, £m
2022 2023 2024 2025 2026 H7
Insurance 16 16 17 17 17 83
Facilities and
maintenance
161 167 166 164 163 822
Rates 119 119 119 119 119 593
Utilities exc. distribution 80 81 81 81 80 402
Distribution contract 30 30 28 27 27 142
General expenses 107 113 117 119 118 573
Surface access
initiatives
6 5 6 6 5 28
Other overlays 7 3 7 12 16 44
Total 1,106 1,123 1,172 1,208 1,191 5,800
Total per passenger, £ 20.1 16.7 15.5 14.9 14.6 -
Last updated: 28 June 2022
It will also be important to explore other areas of dissatisfaction, such
as value for money which still lags significantly behind pre-pandemic levels,
particularly for disabled and digitally excluded consumers, as well as other issues
including the continued increase in demand for special assistance services.
Last updated: 02 July 2025
Base: All those who have a disability which makes accessing/using airports or flying difficult (n=429)
34
Just 1 in 4 disabled passengers have flown in the last year, and they have
been slower to resume flying post-pandemic than non-disabled passengers
38% 37% 36%
40%
34%
18%
27%
61% 61%
57%
63%
40%
17%
49%
Apr '18 Oct '18 Apr '19 Nov '19 Nov '20 Oct '21 Oct '22
Showing % that have flown in the last 12 months
PRM vs. non-PRM
PRM (Persons with
Reduced Mobility, or
disabled passengers)
Non-PRM
22% decrease
from Nov ‘19
33% decrease
from Nov ‘19
Q1.
Last updated: 13 January 2023
For example, the proposals
disallow efficient investment which would benefit consumers in the long term; and they fail
1 CAA CAP2365, Economic regulation of Heathrow Airport: H7 Final Proposals, 28 June 2022.
2 Primarily, in this context, duties arising under the Civil Aviation Act 2012 (“CAA12”).
3
to allow Heathrow to meet the needs of the growing number of passengers who require
special assistance.
Last updated: 07 November 2022
The CCB discussed the meeting with the CAA on PRM’s on the 19th Feb.
Last updated: 22 October 2021
In respect of the current consultation that sets out proposals for GAL to
implement should the extension for the current pricing commitments be agreed,
GATCOM notes those around quality of service and special assistance and
seeking clarification of what would happen to the commitments should the
Northern Runway project not proceed.
Last updated: 23 October 2024
However airlines
expressed scepticism because of differences in regulatory framework, tax
systems and local circumstances between these airports and Heathrow (for
instance cost comparisons can be difficult as a result of this).
3.9 On opex performance, there was again detailed discussion on the largest
supplier contracts, where as in Round One, airlines stated that they would like
to understand key aspects of relevant contracts (tower ATM, PRM assistance
and baggage services).
Last updated: 10 September 2025
PRM and Check-in &
Baggage Charges
GAL will comply with the relevant legislation in relation to the setting of check-in
& baggage charges and PRM charges.
Last updated: 02 November 2021
Particular attention should be given to those who require special assistance, and passengers
who are vulnerable or require more practical assistance.
Last updated: 19 July 2024
