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The security lanes operated under the banner assistance lanes are excluded from
the service standards.
Last updated: 02 November 2021
The topics we prioritised were: extra care (PRS/PRM), baggage, terminal & security
experience, resilience and sustainability.
Last updated: 05 June 2026
We have
adjusted the PRM share
of the costs down in line
with other PRM cost
adjustments
Last updated: 30 March 2026
In anticipation of the introduction of Part-SPO (Special Operations) and
declarations being made later in 2016/17 for identification by its
introduction in April 2017, it is proposed to charge the same initial
declaration charge of £112 per aircraft under Part-SPO.
Last updated: 01 February 2016
Regulation
EC1107/200626 ensures that disabled people and those with reduced
mobility (PRM passengers) have the same opportunities for air travel as
all other citizens.
Last updated: 20 December 2016
This can lead to inefficiencies
and unintended consequences around these boundaries, for example responsibilities for
security, and special assistance for passengers of reduced mobility.
Last updated: 02 November 2021
EASA will be actively collecting performance data on the
effectiveness of the provisions with the assistance of National Authorities.
Last updated: 20 June 2014
The initial regulatory period was extended in 2021 and, taking into
account the impact of Covid-19, the commitments were amended and extended until
31 March 2025.
2.3 GAL has made another proposal to extend the commitments framework for another 4
years until March 2029, based on:
i. a cap on published charges of CPI-1% for the first two years and CPI-0% for the
final two years;
ii. an extension of the current commitment to investment a minimum of £120 million
per annum; and
iii. an intention to introduce a CCS metrics on Air Traffic Control (“ATC”) and Special
Assistance passengers.2
2.4 The CAA consulted stakeholders in March 2023.
Last updated: 23 October 2024
% of those who have a disability who expect to fly more, the same amount or less in the next year
% of those who have a disability and
find accessing/using airports difficult
or find flying difficult
Disabled
passengers
PASSENGERS WITH DISABILITIES ARE MORE LIKELY TO
TRAVEL FIRST, BUSINESS OR PREMIUM ECONOMY THAN
THE AVERAGE PASSENGER
Passengers with reduced mobility are less likely to fly economy than the average passenger (60% vs. 78% of all passengers), and slightly more
likely to travel first class (13% vs. 4%), business class (9% vs. 6%) and premium economy (19% vs. 14%).
Last updated: 17 August 2018
PRM and Check-in &
Baggage Charges
GAL will comply with the relevant legislation in relation to the setting of check-in
& baggage charges and PRM charges.
Last updated: 02 November 2021
