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The Safety Only Plan allows for
business as usual for PRS / PRM services to be provided.
Last updated: 19 November 2021
This contributes to the following OBR
measures; cleanliness, wayfinding, overall satisfaction, customer effort (ease), enjoy my time at the airport, airport that
meets my needs, helpfulness/attitude of airport staff, immigration queue times and passengers with reduced mobility –
overall satisfaction.
Last updated: 30 June 2022
Passengers with reduced mobility - overall satisfaction: NEW, H7 IP = 4.00
We would note that the CAA’s own consultant Arcadis stated that “Based on the recent
performance, it is not clear why HAL would set a lower target of 4.00.”
Last updated: 11 April 2022
It should be noted that PRM is funded through Other Regulated Charges (ORC).
Last updated: 30 June 2022
It is acceptable to measure only those instances where
passengers are assisted from designated points that are not attended special
assistance desks (although all passengers should be recorded and those at
attended special assistance desks should be recorded as zero minutes).
Last updated: 31 March 2022
PAG notes that contained in GAL’s proposed airlines service standards that PRM
service and pre-notification is included but that there is not a reciprocal
requirement for GAL to monitor the quality of the service it provides for PRMs
(GAL is responsible for providing this service).
Last updated: 02 November 2021
CCB_A048 Board
meeting
007 New 23-Nov CW Send AB Gatwick contact details to
organise a tour of Gatwick’s PRM
offering.
Last updated: 22 October 2021
Secondly, JH met
CAA to understand the CAA’s legislative duties in respect of persons with reduced
mobility (PRM’s), he informed the board that on the back of the CAA rating HAL
poor, HAL have signed legal undertakings which included the set-up of the
Heathrow Access Advisory Group (HAAG).
Last updated: 22 October 2021
Particular attention should be
given to those who require special assistance, and passengers who are vulnerable or require more
practical assistance.
Last updated: 25 June 2024
