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The CCB notes that this
workstream explores the barriers that people face in using Heathrow and the scope
for the airport service and design to reduce or remove these barriers.
Last updated: 22 October 2021
In particular, we are interested in understanding how the CCB has taken account of
stakeholder perspectives at Heathrow airport as well as the wider context of capacity
expansion in drafting its IBP report.
Last updated: 22 October 2021
Table 2.2: Topics presented and discussed during the focussed Round Two meetings
Meeting
date
Theme Detailed topics Led by
20/03/25
Capacity
enhancing
projects and
MTIs
Capacity-enhancing projects Airport
MTI proposal Airport
02/05/25 Baggage MTIs Baggage timely delivery Airport
08/05/25 Security MTIs
Security MTIs (for Option 1, monthly
measures)
Airport
Proposed security bonus discussion Airport
Security MTIs (for Option 2, daily
measures)
Airport
Meeting chairing and attendance
2.5 All formal meetings took place in person in the immediate vicinity of Heathrow
airport.
Last updated: 10 September 2025
The Chair welcomed the Board to Newcastle Airport.
Last updated: 28 November 2025
Executive Summary
We view service quality measures as a critical element of the price control; they ensure that
Heathrow is incentivised to spend appropriate amounts to meet the service quality outcomes
specified by the CAA, and that the operating expenditure allowance is not inappropriately
constrained in order to drive up investor returns at the expense of consumer outcomes
Nevertheless, we are disappointed with the outcomes that have emerged from the H7
periodic review to date; the outcomes proposed by Heathrow remain vague and
inappropriately focussed upon areas that are not controlled by Heathrow in its role as
provider of airport operating services
As a result, measures and targets that stem from these outcomes remain too loosely
connected with the consumer outcomes that are relevant to the airport operating
environment; it is of critical importance for the CAA to understand how Heathrow uses its
operating expenditure to deliver airport operating services
Last updated: 11 April 2022
The same primary radar return was then observed within the
Luton Control Zone and all departures from Luton Airport had to be stopped.
Last updated: 18 October 2021
1
Economic regulation of Heathrow Airport Limited:
policy update and consultation on the early costs of
capacity expansion
1.
Last updated: 03 November 2021
Airspace modernisation and new users
The CAA notes that it will consider the Airspace Modernisation Strategy’s Elements as they relate
to Heathrow, NERL, and government policy in developing its approach to H8 and NR28 reviews.
Last updated: 15 April 2024
The Begg enquiry5, published
in March 2011, also focused primarily on the operational aspects of winter resilience,
but in this case at Heathrow airport only.
Last updated: 18 October 2021
1
Non-confidential
British Airways plc
Waterside
PO Box 365
Harmondsworth UB7 0GA
Mark Clifton
Civil Aviation Authority
Westferry Circus
Canary Wharf
London
E14 4HD
cc: economicregulation@caa.co.uk
28 January 2025
British Airways response to CAA review of Terminal Drop Off Charge
Dear Mark
Thank you for the opportunity to respond to the letter of 12 December 2024 setting out the
background to the CAA’s review of the revenue allowances for the Terminal Drop Off Charge
(TDOC) for the H7 price control period charged by Heathrow Airport Limited (HAL).
Last updated: 25 March 2025
