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American Airlines has a longstanding and deep commitment to service at London’s Heathrow
Airport.
Last updated: 14 May 2026
Figure 4: Draft Research Roadmap for Heathrow airport.
Last updated: 24 May 2019
Gosport Boro Const
Gravesham Co Const
Guildford Co Const
Harwich and North Essex Co Const
Hastings and Rye Co Const
Havant Boro Const
Hornchurch and Upminster Boro Const
Horsham Co Const
Hove Boro Const
Ipswich Boro Const
Isle of Wight Co Const
Lewes Co Const
Maidstone and The Weald Co Const
Maldon Co Const
Mid Sussex Co Const
Mole Valley Co Const
North Thanet Co Const
Portsmouth North Boro Const
Portsmouth South Boro Const
Rayleigh and Wickford Co Const
Reigate Boro Const
Rochester and Strood Co Const
Rochford and Southend East Co Const
Romford Boro Const
Sevenoaks Co Const
Sittingbourne and Sheppey Co Const
South Basildon and East Thurrock Co
Const
South Suffolk Co Const
South Thanet Co Const
South West Surrey Co Const
Southend West Boro Const
Suffolk Coastal Co Const
Tonbridge and Malling Co Const
Tunbridge Wells Co Const
Wealden Co Const
Witham Co Const
Worthing West Boro Const
Page Appx D3
Gatwick Airport
Last updated: 18 December 2015
Heathrow Airport was particularly badly affected, with severe
congestion both inside the airport and on surrounding roads, leading to concerns
about possible safety risks.
3.20 The Panel is particularly concerned about the impact on those passengers with
disabilities, and others who were in vulnerable circumstances.
Last updated: 15 March 2024
To undertake a full and thorough assessment of relative risk for comparator airports
and estimating what is driving differences in estimates between comparators,
including whether investment in non-core international airports by those airport
groups is likely to be riskier than their core hub airports.
2.
Last updated: 15 May 2025
AK Factor
Whilst the CAA was not wrong to apply an AK
factor for over-recovery of revenues by HAL
during the pandemic period,8 the CAA’s
calculation of the magnitude did not allow for the
impact of the pandemic of passenger numbers.9
The CAA must consider whether HAL did actually
over-recover revenues during 2020 and 2021
when determining recovery through the AK
factor.10
Source: CMA Decision
1 CAA, “Economic regulation of Heathrow airport: H7 final issues”, CAP2980, 2024.
2 CMA, “H7 Heathrow Airport Licence Modification Appeals, Final Determinations”, 17 October 2023.
3 CMA Decision, paragraph 7.291.
4 CMA Decision, paragraph 7.304.
5 CMA Decision, paragraph 16.10.
6 CMA Decision, paragraph 16.11.
7 CMA Decision, paragraph 16.12.
8 CMA Decision, paragraph 10.63.
9 CMA Decision, paragraph 10.64.
10 CMA Decision, paragraph 16.15.
4
3.
Last updated: 11 July 2024
AB provided an update on recent activities in her team, including the airports
accessibility report, consumer strategy/dashboard and other planned work.
5.
Last updated: 24 July 2025
Locations were chosen based on areas affected by the trial, along with
another major town close to the airport where the airport has previously held busy
community roadshows.
Last updated: 23 November 2021
CCB Issue Log - Version 1 - 18/12/17
1 of 5 Red; the CCB have not seen sufficient information nor have confidence that HAL are addressing this issue
Amber; the CCB have some concerns but have seen evidence that HAL are making progress to address this issue
Green; the CCB have no immediate concerns and are confident that HAL are addressing this issue
CONSUMER CHALLENGE BOARD (CCB)
ISSUES LOG
VERSION 1 - 18 DECEMBER 2017
Issue CCB Challenge HAL Response and Follow Up Issue
Status
1 Heathrow Airport Limited
(HAL)
Development of Consumer
Research and Engagement
Strategy
HAL are developing a Consumer Research and Engagement
Strategy.
Last updated: 22 October 2021
JH informed the CCB about his meeting with the Heathrow Airport Consultative
Committee (HACC) to explain the role of the CCB and update on progress.
Last updated: 22 October 2021
