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Currently the CSS framework largely incentivises GAL to focus
on the customer security product and assisting passengers with reduced mobility but
fails to consider other key operational and customer pain points including those noted
earlier in this response – e.g. departure lounge congestion, check-in desk availability,
stand availability, airfield congestion, air traffic control performance and others.
7.3.
Last updated: 23 October 2024
Article 11 – Persons with reduced mobility or special needs
“1.
Last updated: 05 May 2021
We have taken action to hold the
mailto:TransportSecretary@dft.gov.uk
2
sector to account where required using the range of levers available to us, from advice and
encouragement, to publishing airport performance against Passengers with Reduced
Mobility standards and taking formal enforcement action where justified.
Last updated: 12 January 2023
The work that we do enforcing rights for passenger of
CAP 2333 ANNEX A
March 2022 Page 12
reduced mobility is incredibly important and has led to significant improvements
to accessibility in aviation.
13.
Last updated: 28 March 2022
These include the
operational cost impacts associated with replacing the multi-storey car park at Terminal 4 (MSCP4), the
expected increase in the share of passengers with reduced mobility (PRM), and the assumption that efficiency
improvements associated with enhanced screening technology, reducing security staffing costs, continue into
H8.
Last updated: 30 March 2026
Source: GAL, Gatwick Master
Plan, July 2012, p. 42.
14 GAL has, however, recently redeveloped the South Terminal security area at Gatwick by
introducing family-friendly security lanes and changing the way it looks after passengers with
reduced mobility.
Last updated: 03 November 2021
This
includes those with hidden disabilities as well as Passengers with
Reduced Mobility (PRMs), and other groups of consumers that struggle to
access or obtain a satisfactory level of service at the airport.
Last updated: 22 October 2021
This
includes those with hidden disabilities as well as Passengers with
Reduced Mobility (PRMs), and other groups of consumers that struggle to
access or obtain a satisfactory level of service at the airport.
Last updated: 22 October 2021
• Related to “PRM/PRS”, it was suggested to be clear on the distinction:
– PRM (Passenger with Reduced Mobility).
Last updated: 27 March 2025
