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This
includes those with hidden disabilities as well as Passengers with
Reduced Mobility (PRMs), and other groups of consumers that struggle to
access or obtain a satisfactory level of service at the airport.
Last updated: 22 October 2021
• Related to “PRM/PRS”, it was suggested to be clear on the distinction:
– PRM (Passenger with Reduced Mobility).
Last updated: 27 March 2025
It also helps build industry
stakeholders’ understanding of the complex, wide-ranging, and sometimes conflicting,
accessibility needs of consumers who book flights and request special assistance.
Last updated: 29 June 2023
Whilst we welcome many of the proposals,
including on providing the CAA with civil enforcement powers, mandating Alternative Dispute
Resolution in aviation and improving the ability for passengers with reduced mobility to
obtain compensation for lost or damaged equipment, we raised concerns about the
proposed changes to compensation levels, which could leave delayed passengers on
domestic flights significantly worse off than those on international flights.
Last updated: 06 July 2022
This means:
airline services and airport environments designed and delivered to ensure
accessibility to everyone;
people who may need extra help supported to make sure they can effectively access
the market; and
consumers having quick, fair and easy access to redress if and when things go
wrong.
Last updated: 18 December 2019
Parsons, ABTA, was pleased to report that ABTA and the CAA had launched new
guidelines (Pre-Notification Guidance - for Supporting Passengers with Reduced Mobility), for the
travel industry to help deliver a smooth airport experience for people with reduced mobility.
Last updated: 19 November 2021
This project will directly benefit Passengers with Reduced Mobility (PRMs).
Last updated: 02 November 2021
Themes of responses
Some respondents, including those from trade associations, suggested that we
delay implementing any changes so that they could take place alongside
implementation of a new directive on Package Travel and Assisted Travel
Arrangements (PTD).
Last updated: 04 March 2015
DKs (48); PRM requiring assistance, excl.
Last updated: 15 December 2017
Challenges in the past year
Economic Environment
2.1 The widely-reported flight disruptions in the early part of the summer 2022 season caused
challenges for many consumers including late cancellations and difficulties experienced
by some passengers with reduced mobility.
Last updated: 22 June 2023
