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The Consumer
Tracker Survey was an incredibly important tool, providing the evidence base for
the CAA’s consumer actions and insights into unique issues, such as
Passengers with Reduced Mobility (PRM).
Last updated: 15 October 2021
There are instances when passengers
with reduced mobility have had to pay extra fees to sit next to their carer, despite the fact that the
airline requires them to travel with their carer.
27.
Last updated: 10 January 2024
Special assistance services
3.40 Assimilated Regulation (EU) No 1107/2006 provides for rights for PRMs during
air travel.
Last updated: 09 August 2024
Mr Smith mentioned a
number of key achievements by the team, such as work on passengers with
reduced mobility (PRM), consumer work and economic regulation of Heathrow,
which was a large project.
Last updated: 27 April 2021
• The special assistance call centre is open 24 hours and associated pages give
information on options available.
Last updated: 25 August 2023
In fact, 76% of disabled
passengers and those with reduced mobility travelling through a UK airport are now
covered by an ADR scheme.
Last updated: 27 December 2017
The work we have undertaken in reviewing the evidence from HAL’s consumer
research programme has informed these initial proposals, in particular our
assessment of HAL’s capital expenditure programme and the development of
Measures, Targets and Incentives (“MTIs”), including areas such as security,
baggage, and services for Passengers with Reduced Mobility (“PRM”).
Last updated: 31 March 2026
For Q4 and Q5, charges for various regulated activities17 were included
under ‘other revenue’, which made up around 10% of the total revenue.
17 Other regulated charges comprises of baggage/check-in, fixed electrical ground power, utilities,
passengers with reduced mobility, staff car parking and security documentation, and other
income.
0
100
200
300
400
500
600
700
Q4 Q5 Q5+1 Q6
Determination Outturn
0
2
4
6
8
10
Q4 Q5 Q5+1 Q6
Determination Outturn
2003/04
2004/05
2005/06
2006/07
2007/08
2008/09
2009/10
2010/11
2011/12
2012/13
2013/14
2014 9m*
2015
Commercial revenue (£m)
2003/04
2004/05
2005/06
2006/07
2007/08
2008/09
2009/10
2010/11
2011/12
2012/13
2013/14
2014 9m*
2015
Commercial revenue
per passenger (£)
For Q6, these charges have been separated from ‘other revenue’ and
shown separately as ‘other regulated charges’.
Last updated: 04 November 2021
For Q4 and Q5, charges for various regulated activities17 were included
under ‘other revenue’, which made up around 10% of the total revenue.
17 Other regulated charges comprises of baggage/check-in, fixed electrical ground power, utilities,
passengers with reduced mobility, staff car parking and security documentation, and other
income.
0
100
200
300
400
500
600
700
Q4 Q5 Q5+1 Q6
Determination Outturn
0
2
4
6
8
10
Q4 Q5 Q5+1 Q6
Determination Outturn
2003/04
2004/05
2005/06
2006/07
2007/08
2008/09
2009/10
2010/11
2011/12
2012/13
2013/14
2014 9m*
2015
Commercial revenue (£m)
2003/04
2004/05
2005/06
2006/07
2007/08
2008/09
2009/10
2010/11
2011/12
2012/13
2013/14
2014 9m*
2015
Commercial revenue
per passenger (£)
For Q6, these charges have been separated from ‘other revenue’ and
shown separately as ‘other regulated charges’.
Last updated: 04 November 2021
That is available at
https://www.caa.co.uk/News/New-CAA-report-rates-airports-on-quality-of-assistance-for-
passengers-with-a-disability-or-reduced-mobility/.
Last updated: 20 December 2016
