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That is available at
https://www.caa.co.uk/News/New-CAA-report-rates-airports-on-quality-of-assistance-for-
passengers-with-a-disability-or-reduced-mobility/.
Last updated: 20 December 2016
Currently the CSS framework largely incentivises GAL to focus
on the customer security product and assisting passengers with reduced mobility but
fails to consider other key operational and customer pain points including those noted
earlier in this response – e.g. departure lounge congestion, check-in desk availability,
stand availability, airfield congestion, air traffic control performance and others.
7.3.
Last updated: 23 October 2024
• The special assistance call centre is open 24 hours and associated pages give
information on options available.
Last updated: 25 August 2023
Mr Smith mentioned a
number of key achievements by the team, such as work on passengers with
reduced mobility (PRM), consumer work and economic regulation of Heathrow,
which was a large project.
Last updated: 27 April 2021
The work that we do enforcing rights for passenger of
CAP 2333 ANNEX A
March 2022 Page 12
reduced mobility is incredibly important and has led to significant improvements
to accessibility in aviation.
13.
Last updated: 28 March 2022
Article 11 – Persons with reduced mobility or special needs
“1.
Last updated: 05 May 2021
We have taken action to hold the
mailto:TransportSecretary@dft.gov.uk
2
sector to account where required using the range of levers available to us, from advice and
encouragement, to publishing airport performance against Passengers with Reduced
Mobility standards and taking formal enforcement action where justified.
Last updated: 12 January 2023
These include the
operational cost impacts associated with replacing the multi-storey car park at Terminal 4 (MSCP4), the
expected increase in the share of passengers with reduced mobility (PRM), and the assumption that efficiency
improvements associated with enhanced screening technology, reducing security staffing costs, continue into
H8.
Last updated: 30 March 2026
Source: GAL, Gatwick Master
Plan, July 2012, p. 42.
14 GAL has, however, recently redeveloped the South Terminal security area at Gatwick by
introducing family-friendly security lanes and changing the way it looks after passengers with
reduced mobility.
Last updated: 03 November 2021
This
includes those with hidden disabilities as well as Passengers with
Reduced Mobility (PRMs), and other groups of consumers that struggle to
access or obtain a satisfactory level of service at the airport.
Last updated: 22 October 2021
