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CAP3232D H8 Ips Appendices A Statutory Duties And B Glossary (PDF)

PRMs Passengers with Reduced Mobility RAB Regulatory Asset Base RNS The London Stock Exchange Regulatory News Service Shock factor A downward adjustment to volume forecasts to address the asymmetry of risks SQRB Service Quality Rebates and Bonuses, the service quality regulation regime for Q6.

Last updated: 30 March 2026

CCB Challenge Log Version 3 20180702 FINAL (PDF)

This includes those with hidden disabilities as well as Passengers with Reduced Mobility (PRMs), and other groups of consumers that struggle to access or obtain a satisfactory level of service at the airport.

Last updated: 22 October 2021

MINUTES BOARD July2016 For PUBLICATION (PDF)

The Consumer Tracker Survey was an incredibly important tool, providing the evidence base for the CAA’s consumer actions and insights into unique issues, such as Passengers with Reduced Mobility (PRM).

Last updated: 15 October 2021

Consumer Panel Response DBT Consultation On Price Transparency October 2023 (PDF)

There are instances when passengers with reduced mobility have had to pay extra fees to sit next to their carer, despite the fact that the airline requires them to travel with their carer. 27.

Last updated: 10 January 2024

Economic regulation of Gatwick Airport Limited: second consultation on extending the current commitments (CAP3012) (PDF)

Special assistance services 3.40 Assimilated Regulation (EU) No 1107/2006 provides for rights for PRMs during air travel.

Last updated: 09 August 2024

CAP1602 (PDF)

In fact, 76% of disabled passengers and those with reduced mobility travelling through a UK airport are now covered by an ADR scheme.

Last updated: 27 December 2017

CAP3232 Economic Regulation Of Heathrow Airport H8 Initial Proposals – Summary (PDF)

The work we have undertaken in reviewing the evidence from HAL’s consumer research programme has informed these initial proposals, in particular our assessment of HAL’s capital expenditure programme and the development of Measures, Targets and Incentives (“MTIs”), including areas such as security, baggage, and services for Passengers with Reduced Mobility (“PRM”).

Last updated: 31 March 2026

Promoting Cost Efficiency And Financeability Paper (1) (PDF)

For Q4 and Q5, charges for various regulated activities17 were included under ‘other revenue’, which made up around 10% of the total revenue. 17 Other regulated charges comprises of baggage/check-in, fixed electrical ground power, utilities, passengers with reduced mobility, staff car parking and security documentation, and other income. 0 100 200 300 400 500 600 700 Q4 Q5 Q5+1 Q6 Determination Outturn 0 2 4 6 8 10 Q4 Q5 Q5+1 Q6 Determination Outturn 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014 9m* 2015 Commercial revenue (£m) 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014 9m* 2015 Commercial revenue per passenger (£) For Q6, these charges have been separated from ‘other revenue’ and shown separately as ‘other regulated charges’.

Last updated: 04 November 2021

Promoting Cost Efficiency And Financeability Paper (PDF)

For Q4 and Q5, charges for various regulated activities17 were included under ‘other revenue’, which made up around 10% of the total revenue. 17 Other regulated charges comprises of baggage/check-in, fixed electrical ground power, utilities, passengers with reduced mobility, staff car parking and security documentation, and other income. 0 100 200 300 400 500 600 700 Q4 Q5 Q5+1 Q6 Determination Outturn 0 2 4 6 8 10 Q4 Q5 Q5+1 Q6 Determination Outturn 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014 9m* 2015 Commercial revenue (£m) 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014 9m* 2015 Commercial revenue per passenger (£) For Q6, these charges have been separated from ‘other revenue’ and shown separately as ‘other regulated charges’.