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A modern integrated transport system
can play a decisive role in attracting international investment, offering greater accessibility for
Passengers of Reduced Mobility (PRMs), a growing percentage of the population, and easing surface
transport disruptions for the local population near transport hubs.
Last updated: 01 November 2021
Where this
is a result of the physical environment,
we work with industry to promote
special assistance and improve the
consistency of the service available for
disabled passengers or passengers
with reduced mobility, whose rights are
protected by law.
Last updated: 29 September 2023
What, if any, considerations should be had in relation to whether ADR should be mandatory
for airports in relation to complaints around services for disabled passengers and those with
reduced mobility?
Last updated: 28 March 2022
The CAA is keeping a close watch on the performance of services
provided for passengers with reduced mobility (PRMs), with concerns about
performance due to reductions during the pandemic in staff at airports to provide
the necessary support.
26.
Last updated: 14 December 2021
The Panel’s report had also drawn attention to the poor experiences of passengers with
reduced mobility at airports in the summer of 2022, and concerns around digital accessibility.
28.
Last updated: 23 August 2023
Information about the H7 Consumer Challenge Board (CCB).
JH 25 Jan CAA CAA's legislative duties in respect of PRMs JH 25 Jan BA Update on CCB work JH 1 Feb HAL HAL Expansion and overview of DCO process JH 5 Feb easyJet Overview of easyJet, easyJet's consumer research and the company's perspective on H7 JH, IL, DH, JS, TM, CW, AB 06 Feb HAL HAL Executive Committee to discuss Challenge Log JH 09 Feb Consumer Challenge Board Introduction to new Chair JH 19 Feb CAA CCB talked to CAA about PRM's JH, IL, JS, TM, CW, AB 22 Feb HAL Passenger Sustainability Research - Focus Groups IL 05 Mar HAL Discuss draft Interim report and Challenge Log JH, IL, DH, JS, TM, CW, AB 19 Mar BA BA's view on: 1.
OFFICIAL - Public
and passengers with reduced mobility (“PRMs”).
Last updated: 15 April 2026
with Reduced Mobility (PRM) 25
5.5 Data delivery 25
5.6 AOC 25
5.7 Passenger feedback 25
6.0 Schedule of Charges effective from 1st April 2013 26
Appendix I: Gatwick: Schedule of airport charges effective from 1st April 2013 26
Appendix II: Utilities charges 27
Appendix III: Bus and Coach charges 27
Appendix IV: PRM charges 27
Appendix V: Check in and baggage charges 27
Appendix VI: Staff Car Parking, Airside Operators Licence and Staff ID charges 28
1.1 Definitions of terms
1.1.1 ‘Airport Charges’ means charges for the landing and taking off of aircraft, the parking of aircraft and
the departure of passengers.
1.1.2 ‘Air Transport Movement' means a flight carried out for hire and reward.
Last updated: 03 November 2021
PRMs Passengers with Reduced Mobility
RAB Regulatory Asset Base
RNS The London Stock Exchange Regulatory News Service
Shock factor
A downward adjustment to volume forecasts to address the asymmetry of
risks
SQRB
Service Quality Rebates and Bonuses, the service quality regulation
regime for Q6.
Last updated: 30 March 2026
This includes those with hidden
disabilities as well as Passengers with Reduced Mobility (PRMs), and other groups of
consumers that struggle to access or obtain a satisfactory level of service at the
airport.
Last updated: 22 October 2021
