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CAP1476: Future of service quality regulation for Heathrow Airport Limited: Consultation on the design principles for a more outcome-based regime

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This document invites comments on our proposed move to outcome-based regulation for service quality in H7. It sets out the engagement undertaken thus far, and sets out principles for HAL and the airline community in developing an outcomes framework.
Status:
Current
Review comment:
-
Version:
1
Version date:
08-Dec-2016
View file:

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