The UK CAA are following the latest government advice, as published by Public Health England (PHE), regarding social distancing.
As such, our over-the-counter service at Gatwick is currently closed.
Applicants are asked to submit their licensing application to us by email to firstname.lastname@example.org. Please be aware that this advice may be revised at short notice.
For bookings and candidates impacted, please contact us on 0330 022 1972 for licensing or 0330 022 1909 for examinations.
Read the latest guidance from Public Health England
The CAA provides an over-the-counter service on an appointment basis at Aviation House in addition to our application forms.
The opening hours for this appointment service are: Monday to Friday 08:30—16:30. Please read the sections below for further information.
Fast track appointments
Flight Crew and Part 66 licence holders who require a same-day service or who have an application support enquiry will need to book an appointment. Appointments can be booked up to one month in advance and, subject to availability, up to 15:00 the day before it is needed. The full terms and conditions of the new service will be supplied at the time of booking.
Appointments for this service can be made by calling:
0330 022 1922 - bookings can be made from 08:30-16:30, Monday to Friday.
- Conversion to EASA licences from UK/JAR licences
- Addition of a type or class rating to a flight crew licence
- Renewal of a type or class rating to a flight crew licence
- Removal of a restriction from a flight crew licence
- Revalidation or Renewal of a flight crew licence
- Change of address
- Addition of a Night Rating
- Addition of an Instructor Rating
- Addition of Instrument Rating (not concluding the Competency Based route)
- Removal of restrictions from the Instructor Rating
- Replacement licence
- Part-66 renewal and change of details
- Part-66 replacement
- Part-66 type rating (excluding ratings requiring OJT or an oral examination)
Please note that if you are making an application on the basis of an ICAO licence, you will need to make an application for a Third Country Verification (application form SRG2142) and the UK CAA will need to have received the Verification before we can process your counter application.
Any pilot who holds an e-licensing portal account and is making a new e-licensing application, must ensure that all documents for the application have been correctly uploaded onto the portal in the correct sections and the application has been submitted prior to their appointment. Failure to do so will result in your appointment being cancelled and your application being pended.
Separate appointments are also available for applicants who require support, or a 'checking' service, for an application being delivered to the CAA in person. These appointments must be pre-booked using the same process as a fast-track service. As part of the 'checking' service, a Licensing Officer will perform an initial review your application to ensure that you have included all of the relevant paperwork and documentation. It is possible that you may still be asked to provide further evidence once your application has been fully assessed after submission.
These appointments can also be used for general Flight Crew or Part 66 Licensing queries. However, queries of a technical nature must be submitted in writing to email@example.com or firstname.lastname@example.org respectively.
|Booked before 15.00 at least one day in advance and up to one month in advance||Booked for the same day / FOLG|
|General enquiries or application checking service**||£35||£60|
|Telephone booking line opening times||08.30-16.30 Monday to Friday||08.30-16.30 Monday to Friday|
*Selected licence applications only, please refer to above section titled 'Applications available for fast-track appointments'
**Does not apply to technical enquiries as these must be submitted in writing
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