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UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

The CAA provides an over-the-counter service on an appointment basis at Aviation House in addition to our application forms.

The opening hours for this appointment service are Monday to Friday 08:30—15:00. Please read the sections below for further information.

Fast track appointments

Flight Crew, including examiners and instructors, and Part 66 licence holders who require a same-day service or who have an application support enquiry will need to book an appointment. Appointments can be booked up to one month in advance and, subject to availability, up to 24 hours before it is needed. Applications must be submitted at least 24 hours prior to your appointment. The full terms and conditions of the new service will be supplied at the time of booking.

Applicants who attend the counter without a prior booking will only be provided with an appointment on the day if there is availability and will be subject to an additional charge.

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How to make an appointment

Appointments for this service can be made by calling:

0330 022 1922 - bookings can be made from 08:30-16:30, Monday to Friday.

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Applications available for fast-track appointments

We are unable to process applications relating to the conversion of an EASA Part-FCL or EASA Part-66 licence to an equivalent UK licence on a same day service basis. 

If you are making an application based on an ICAO licence, you will need to make an application for a Third Country Verification (application form SRG2142) with the UK CAA having received the verification before we can process your counter application. Full details on this application process can be found on our verification of a third country ICAO licence page.

Any pilot who holds an e-licensing portal account and is making a new e-licensing application, must ensure that all documents for the application have been correctly uploaded onto the portal in the correct sections and the application has been submitted prior to their appointment. Failure to do so will result in your appointment being cancelled and your application being pended.

Where the service to be applied for requires the submission of an online application form (Avoka), please ensure that this is submitted prior to booking your appointment. The booking team will check that the application has been submitted prior to confirming the appointment slot. If a paper-based form is to be used, the documentation does not need to be pre-submitted and can instead be brought to the appointment if required.

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Getting your application checked before you submit it

Separate appointments are also available for applicants who require support, or a 'checking' service, for an application being delivered to the CAA in person. These appointments must be pre-booked using the same process as a fast-track service. As part of the 'checking' service, a Licensing Officer will perform an initial review your application to ensure that you have included all relevant paperwork and documentation. It is possible that you may still be asked to provide further evidence once your application has been fully assessed after submission.

These appointments can also be used for general Flight Crew or Part 66 Licensing queries. However, queries of a technical nature must be submitted in writing to fclweb@caa.co.uk or eldweb@caa.co.uk respectively.

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Booked at least 24 hours prior

to appointment and

up to one month in advance

Booked for the same day / FOLG

Licence applications*



General enquiries or application checking service**



Telephone booking line opening times

08.30-16.30 Monday to Friday

08.30-16.30 Monday to Friday

*Selected licence applications only, please refer to above section titled 'Applications available for fast-track appointments'

**Does not apply to technical enquiries as these must be submitted in writing

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How to contact us

The CAA is unable to answer specific Flight Crew or Part-66 licensing queries via this service; such requests should be emailed to fclweb@caa.co.uk or eldweb@caa.co.uk respectively.

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