Secure courier service
For security purposes and peace of mind we strongly recommend that you have your documents returned to you by secure courier.
Where documents are to be sent overseas to a non-UK address, secure courier delivery is mandatory, and the applicable charge will be added to the cost of the applied for service. For postage to a UK address, you can indicate on the form whether you would like to use the service.
The courier charge will be added to the other charges for your application. Choosing the secure courier will mean that we will be able to offer a speedier service and track your package in the event of non-receipt.
The Courier Service Charges are as follows (Monday to Friday delivery only):
Conditions of carriage
For the conditions of carriage please refer to the following:
- UK Mainland: Legal Terms page on the FedEx website
- UK International: Legal Terms page on the FedEx website
- Royal Mail Special Delivery: Terms and Conditions page on the Royal Mail website
The Royal Mail Special Delivery Service will only be used in the Scottish Highlands, Offshore Islands and Northern Ireland. This is because the delivery times are quicker than a Courier Service.
Opting out of the service
Should you decide not to use the courier option, then all documents will be returned by normal (Second Class) post. If the documents sent by normal post fail to arrive at your postal address, we will only be able to re-issue the CAA issued documents, 15 working days after the original date of despatch from our office. A written request and secure courier fee will also be required. The CAA is not liable for any direct or consequential loss or delay that is caused by normal service, and we are unable to provide any tracking information.
Unless notice is provided to the CAA of no receipt of a licence or certificate within 90 days of despatch, you will be required to submit an application for a replacement.
Please Note: The CAA is not liable for any direct or consequential loss or delay that is caused by the Secure Courier Service. Any damage to products received must be notified in writing to the CAA no later than 24 hours from the time of signing for the product(s). The damaged products(s) must be returned to the CAA no later than one week from the receipt and in return, CAA will reimburse the cost of postage. The CAA will assist with your claim from the secure courier service provider to recover your financial loss. Such claims will be limited to the price of replacement product(s) in line with the courier terms and conditions.