We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.

For more information, please read our cookie policy.

ATOL claim queries

If you have a query about your ATOL claim and have been unable to contact our claims agency processing your claim, please log in to your claims portal account.

Complaints

If you wish to make a complaint to the CAA about our staff or the service you received following the failure of an ATOL holder, you will find information about the complaints policy and how to complain in the links below:

News from UK Civil Aviation Authority

  1. UK Aviation Growth Continues with Record Passenger Numbers
  2. Consultation launched on early cost recovery for Heathrow expansion
  3. New safety insights to guide future eVTOL regulation published