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Making a complaint

Details of our complaints policy in respect of an ATOL failure

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ATOL claim queries

If you have a query about your ATOL claim and have been unable to contact our claims agency processing your claim, please log in to your claims portal account.

Complaints

If you wish to make a complaint to the CAA about our staff or the service you received following the failure of an ATOL holder, you will find information about the complaints policy and how to complain in the links below:

News from UK Civil Aviation Authority

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  2. UK Civil Aviation Authority announces Iain Stewart CBE as new ATIPAC Chair
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  3. New research reveals only one in ten passengers feel fully informed of their rights when flight is disrupted
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