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The CAA is committed to providing a high standard of service to everyone we deal with. For this reason, we welcome any comments about our service, including when we get things wrong. We want to resolve your complaint as quickly as possible. We will listen to complaints, treat them seriously, respond to them swiftly and learn from them so we can improve our service.
If you have any comments or feedback that does not constitute a complaint, we would still like to hear from you so we can improve our service and the way we do things. You can find contact details on the contact us section of our website.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response.
This policy covers complaints about:
Our policy does not cover:
34% of people are likely to break a new gadget on Christmas Day – if you get a #drone, keep it safe by following ou… https://t.co/ecc0MyD1lA
18 hours ago
RT @UK_CAA: Today, we are urging for a #Christmas crack down on violent and drunken airline passengers.
The Civil Aviation Authority will…
Today, we are urging for a #Christmas crack down on violent and drunken airline passengers.
The Civil Aviation Aut… https://t.co/RPkHWGcLe2
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