The CAA is committed to providing a high standard of service to everyone we deal with. For this reason, we welcome any comments about our service, including when we get things wrong. We want to resolve your complaint as quickly as possible. We will listen to complaints, treat them seriously, respond to them swiftly and learn from them so we can improve our service.
If you have any comments or feedback that does not constitute a complaint, we would still like to hear from you so we can improve our service and the way we do things. You can find contact details on the contact us section of our website.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response.
This policy covers complaints about:
Our policy does not cover:
Air passengers with a disability are legally entitled to assistance at airports & airlines. To get the right suppor… https://t.co/lQMLhocbIC
2 days ago
Restricted airspace now in place over Bucklebury & Englefield see NOTAM at https://t.co/BZTTPanxiH. Applies to all aircraft including drones
6 days ago
Follow @ATOLprotected for more advice on how to protect your trip abroad https://t.co/exuM6HLoSI
6 days ago
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CAA statement on sky's the limit campaign
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How we're changing the CAA
15 April, 2016
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