The CAA is committed to providing a high standard of service to everyone we deal with. For this reason, we welcome any comments about our service, including when we get things wrong. We want to resolve your complaint as quickly as possible. We will listen to complaints, treat them seriously, respond to them swiftly and learn from them so we can improve our service.
If you have any comments or feedback that does not constitute a complaint, we would still like to hear from you so we can improve our service and the way we do things. You can find contact details on the contact us section of our website.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response.
This policy covers complaints about:
Our policy does not cover:
Read all @UK_CAA
Civil Aviation Authority announces charges relating to the accident involving N264DB
15 October, 2020
New Head of Flight Operations Announced
12 October, 2020
Civil Aviation Authority strategic priorities
8 January, 2020
Read all News
Girls in aviation day
22 October, 2018
Tackling crime and improving safety
4 October, 2018
Planning your next holiday abroad?
10 April, 2018
Read All Blogs