• This accessibility statement applies to www.caa.co.uk.

    This website is run by Civil Aviation Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    • change colours, contrast levels and fonts
    • zoom in up to 300% without the text spilling off the screen

    We’ve also made the website text as simple as possible to understand.

    AbilityNet has advice on making your device easier to use if you have a disability.

    How accessible this website is

    We know some parts of this website are not fully accessible:

    • older PDF documents are not fully accessible to screen reader software
    • the site search is not fully accessible to screen reader software
    • you cannot skip to the main content when using a screen reader
    • the cross-site menu bar is not keyboard accessible

    Feedback and contact information

    If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

    We’ll consider your request and get back to you in 20 days.

    Reporting accessibility problems with this website

    We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact content@caa.co.uk.

    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    Technical information about this website’s accessibility

    Civil Aviation Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non compliances listed below.

    Non compliance with the accessibility regulations

    1. Images on some pages do not have suitable image descriptions. This fails WCAG 2.1 success criterion 1.1.1 Non-text content.
    2. Some input fields don't have descriptions associated with them. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships.
    3. All pages include a duplicate ID value. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships.
    4. Some PDF documents don't contain headings. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships.
    5. Links within blocks of text on all pages use colour alone to distinguish them. This fails WCAG 2.1 success criterion 1.4.1 Use of Color.
    6. Some pages contain examples of non-compliant colour contrast. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).
    7. Some user interface components contain examples of non-compliant colour contrast. This fails WCAG 2.1 success criterion 1.4.11 Non-text Contrast.
    8. Some navigation items on all pages can only be dismissed by moving the pointer hover. This fails WCAG 2.1 success criterion 1.4.13 Content on Hover or Focus.
    9. Some navigation items on all pages are not keyboard operable. This fails WCAG 2.1 success criterion 2.1.1 Keyboard.
    10. No mechanism has been provided to bypass blocks of content that are repeated on multiple pages. This fails WCAG 2.1 success criterion 2.4.1 Bypass Blocks.
    11. Some PDF documents are missing titles. This fails WCAG 2.1 success criterion 2.4.2 Page Titled.
    12. Some pages include link text that does not identify the link purpose. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context).
    13. All pages include examples where the same link text is used for links going to different destinations. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context).
    14. Focus is not visible on all pages. This fails WCAG 2.1 success criterion 2.4.7 Focus Visible.
    15. Some input fields that require user input don't have descriptions associated with them. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions.
    16. All pages include a duplicate ID value. This fails WCAG 2.1 success criterion 4.1.1 Parsing.
    17. Some pages include examples of stray end tags. This fails WCAG 2.1 success criterion 4.1.1 Parsing.
    18. Some pages include examples of incorrectly nested HTML elements. This fails WCAG 2.1 success criterion 4.1.1 Parsing.
    19. The site search is not communicated to screen reader users. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value.
    20. The behaviour of the site navigation on mobile devices is not communicated to screen reader users. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value.
    21. The behaviour of the accordion panels is not communicated to screen reader users. This fails WCAG 2.1 success criterion 4.1.2 Name Role, Value.

    We plan to resolve these issues by the end of December 2021.

    Disproportionate burden

    The CAA has an active project in progress to fully redevelop this website before the end of December 2021.

    The new website will address the 21 non-compliances listed above and be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.  Additional content related improvements are also being progressed.

    Quotations from our current supplier have been obtained for the cost of addressing the issues on the current website. We believe that fixing the accessibility issues with the current website represents a disproportionate burden because financial resources have been allocated to the redevelopment project. 

    Content that is not within the scope of the accessibility regulations

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

    Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
  • Preparation of this accessibility statement

    This statement was prepared on 1 June 2020. It was last reviewed on 30 April 2021.

    This website was last tested on 8 March 2021. The test was carried out internally.

    The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) was used when deciding on which pages to test.