Please check your junk folder if you have not received the activation email.
Please note that certain versions of Microsoft Office, such as Office 365, have Advanced Threat Protection.
This “wraps” the activation link we send you to make it safe. However, this removes your personal details meaning the activation fails.
If you face this problem, you have 2 options:
- Turn off Advanced Threat Protection
- Add caa.co.uk to your safe links
If these solutions do not work, please confirm the username and email address associated with your portal account in an email to FCLweb@caa.co.uk and our IT department will activate your account.