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You can use the e-Licensing system to apply for professional pilot licences and ratings.
The online service will not be available for private pilot licences or any other kind of personnel licences at this time.
It will also exclude applications for:
If you haven't used e-licensing before please follow the steps below which will take you through the registration process.
If you already have an account you can
log in to e-Licensing immediately via our CAA customer portal. We
recommend that all eLicensing applications are submitted using Google Chrome
and not Internet Explorer.
Please refer to the following pages for information on how to use the system and make applications:
Professional pilots can make the following applications using e-Licensing:
Please see the professional pilot licence section of our website for application guidance and details of exceptions.
We reserve the right to request your logbooks at any time as part of our quality process.
*If you are claiming a credit based on holding a 3rd country ICAO licence, you may use elicensing for application but you will need to have you licence verified and apply on SRG2142 first via our postal service.
For all other applications where claiming a credit based on holding a 3rd country ICAO licence, please use SRG2142 for licence verification and apply via our postal service.
Examiners are kindly advised to use our postal application service for any application until elicensing is available for examiner certificates.
Course completion certificates, together with other supporting documentation, must be used when making applications on e-Licensing.
You can download course certificates from our website. Certificates specific to e-Licensing are shown below.
When you have registered and activated your portal account please follow the steps below:
Once you have access to the e-licensing system you can:
When your licence is ready to issue we will post it out to you.
You can set up courier details when you apply or request that you collect the licence in person.
Please refer to our customer portal registration process for more detailed guidance.
Please check your junk folder if you have not received the activation email.
Please note that certain versions of Microsoft Office, such as Office 365, have Advanced Threat Protection.
This “wraps” the activation link we send you to make it safe. However, this removes your personal details meaning the activation fails.
If you face this problem, you have 2 options:
If these solutions do not work, please confirm the username and email address associated with your portal account in an email to FCLweb@caa.co.uk and our IT department will activate your account.
The final registration page asks you to confirm your gender and place of birth. When you click 'Register' this should import your licensing information in to your portal account.
If this import has not worked, you will be presented with the same registration page again. If this happens, please contact us by phone or email.
If you have forgotten your username, please call us and provide your CAA reference number and date of birth. Our phone operators will be able to confirm your username.
If you have forgotten your password, please use the 'rest password' link presented on the log in page.
For support using e-Licensing you can call us on 0330 022 1909.
Alternatively you can email us at email@example.com.
To book a same day service appointment, please call our booking line on 0330 022 1922.
Our phone lines are open Monday to Friday 08.30-16.30.
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