Airlines

Guidance for airline operators and staff

Airline licensing

Guidance for operators

Information for airlines about consumer complaints and disputes

Training and medical requirements for cabin crew

Legal requirements and CAA enforcement powers

Guidance for airline staff

Requirements for flight and cabin crew

Newly-formed Heathrow Consumer Challenge Board appoints first members 20 March, 2017

Five major airlines face enforcement action for denying passengers compensation for delayed flights 22 February, 2017

Jeff Halliwell appointed chair of new body to scrutinise Heathrow’s consumer engagement 6 February, 2017

International women in engineering day 22 June, 2017

Mandatory occurrence reporting 7 December, 2016

Guidance for flying drones 17 May, 2016