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If an application cannot be processed for any reason then contact will be made either with the applicant, or with the appropriate body, within the same timescales as above. Delays to applications for new aircraft can occur if confirmation of de-registration from the exporting country is not received or there are insufficient details on the application form. Delays commonly occur on changes of registered ownership and de-registrations when confirmation of sale has not been received from the previous registered owners or where the aircraft is the subject of a current registered mortgage.

All of the transactions related to the registration or de-registration of an aircraft (above) can be completed on the same day as the receipt of all the required information provided the SRG1750: Application for Same Day Service - Aircraft Registration form has been submitted and the relevant fee paid. In order to guarantee this service the form and fee must be received by 1100 of the day in question. For further details on the same day service across the CAA please see Same Day Services.

Entry to the Register is made at the date and time of receipt during the published opening hours. If an entry in the register cannot be made for any reason the applicant will normally be advised within the time scales specified above.

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Enquiries about the progress of individual applications, or of a general nature, should be directed to the Aircraft Registration Section   Telephone enquiries to 0330 022 1917 will normally be acknowledged within one minute.

Suggestions, or complaints, about services should be directed, using the same contact details as above, to Robert Ferris, Head of Aircraft Registration