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Service standards

How to contact us and what to expect

  • The Aircraft Registration Section is staffed weekdays and can be contacted by telephone between 09:00 and 17:00, outside of these hours a message service is available. The Section is open to personal callers at CAA House between 10:00 and 16:00. By prior arrangement, the section is available to carry out certain transactions, such as de-registrations or new registrations, 24 hours a day 7 days a week, please see the "same day service" information further down.

    Aircraft Registration Section
    CAA House
    45-59 Kingsway
    London WC2B 6TE

    Telephone: 0330 022 1917
    Fax: 020 7453 6670
    Email: aircraft.reg@caa.co.uk

    Applications submitted in person can be processed on the same day in accordance with the "same day service" process, detailed below, if all the relevant documentation is available.

    Please note that we process all written communications, whether received by fax, post or email, with equal priority. If your request is urgent please state this clearly and we will endeavour to respond to your request as quickly as possible in accordance with the "same day service" process detailed below.

    The following standards are based on the time taken from the receipt of all relevant documentation, to the despatch of the appropriate Certificate, or other item, by second class post.

  • Issue of certificate of registration or cancellation

    New Aircraft, Restorations and Changes of Marks   up to 3 working days
     Change of Registered Ownership and Other Register Amendments    up to 7 working days
     Aircraft de-registered to other countries                               up to 3 working days
     Exemptions from Article 5 of the Air Navigation Order  up to 3 working days

    ​

    If an application cannot be processed for any reason then contact will be made either with the applicant, or with the appropriate body, within the same timescales as above. Delays to applications for new aircraft can occur if confirmation of de-registration from the exporting country is not received or there are insufficient details on the application form. Delays commonly occur on changes of registered ownership and de-registrations when confirmation of sale has not been received from the previous registered owners or where the aircraft is the subject of a current registered mortgage.

    Issue of certificate of registration or cancellation - same day service

    All of the transactions related to the registration or de-registration of an aircraft (above) can be completed on the same day as the receipt of all the required information provided the SRG1750: Application for Same Day Service - Aircraft Registration form has been submitted and the relevant fee paid. In order to guarantee this service the form and fee must be received by 1100 of the day in question. For further details on the same day service across the CAA please see Same Day Services.

    Confirmation of entry in the mortgage register

     Entry of Registered Mortgage                 up to 3 working days
     Entry of Priority Notice                                 up to 3 working days
     Change in Particulars  up to 3 working days
     Discharge of Registered Mortgage                                       up to 3 working days
     Searches of the Mortgage Register, by post or fax             up to 3 working days

     

    Entry to the Register is made at the date and time of receipt during the published opening hours. If an entry in the register cannot be made for any reason the applicant will normally be advised within the time scales specified above.

    Other services

     Registration of births, deaths, and missing persons in aircraft  up to 3 working days
     UK register information service supply of print-out's or computer disks  up to 3 working days

    ​

    Enquiries and complaints

    Enquiries about the progress of individual applications, or of a general nature, should be directed to the Aircraft Registration Section   Telephone enquiries to 0330 022 1917 will normally be acknowledged within one minute.

    Suggestions, or complaints, about services should be directed, using the same contact details as above, to Robert Ferris, Head of Aircraft Registration