See how to claim a refund or a flight back home after the ATOL holder you have a booking with has failed.
We maintain a list of the latest ATOL Holder Failures , where you will find up-to-date information and how to claim. Each ATOL holder’s situation is different, so it is important that you read the information we publish carefully.
The ATOL scheme aims to protect you from losing money or experiencing difficulties abroad if the ATOL holder you booked with has failed. You may be able to make a claim under the scheme if:
Bookings made via an agent of an ATOL holder may take longer to process due to the information we require from the agent.
ATOL protection applies to most air trips abroad that are booked with UK based travel companies. If you are covered by ATOL, you should have been given you an ATOL Certificate when you booked.
The Air Travel Trust Fund (ATTF) is the primary source of funding when an ATOL holder fails and monies from the ATTF are used to meet refund and repatriation costs arising from a failure. The Fund is administered on behalf of the Air Travel Trust (ATT) by the Civil Aviation Authority. The ATT Payment Policy can be found on our Air Travel Trust pages.
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