• The ATOL scheme aims to protect you from losing money or experiencing difficulties abroad if the travel company you booked with held an ATOL and stops trading. You may be able to make a claim under the scheme if:

    • You have booked a trip that you are due to take in the future, but the ATOL holder has since stopped trading.
    • The ATOL holder has stopped trading while you are abroad meaning your trip has been disrupted or your flight back to the UK cancelled.

    We maintain a list of the latest ATOL Holder Failures, where you will find up-to-date information and how to claim. Each ATOL holder’s situation is different, so it is important that you read the information we publish carefully.

    If you are currently in the UK and booked on a future trip

    • If you were given an ATOL Certificate when you booked, read it carefully – it explains who is protecting your trip and what to do.
    • As long as your trip is protected, you will not lose out. We aim to refund you for the unused ATOL protected parts of your trip.
    • You will need to establish the type of ATOL protected trip you were booked on.
    • You will be required to complete a claim form. The information we publish about the failed ATOL holder will explain what information we need.

    If you are currently abroad

    • If you were given an ATOL Certificate when you booked, read it carefully – it explains who is protecting your trip and what to do.
    • We will do everything possible to ensure you can finish and enjoy your trip without disruption.
    • Information explaining what arrangements will be made to allow you to complete your trip and fly home can be found on our 'Latest ATOL Holder Failures' page. Please select the relevant failed ATOL holder for further details.
    • If you have any difficulties while abroad, call us on +44 (0) 333 103 6350. We will explain the situation and discuss your options.

    Are you covered?

    ATOL protection applies to most air trips abroad that are booked with UK travel companies. If you are covered by ATOL, your travel company should have given you an ATOL Certificate when you booked.

    General claims settling policy

    The Air Travel Trust Fund (ATTF) is the primary source of funding when an ATOL holder fails and monies from the ATTF are used to meet refund and repatriation costs arising from a failure. The Fund is administered on behalf of the Air Travel Trust (ATT) by the Civil Aviation Authority. The Payment Policy can be found in our 'Air Travel Trust' pages.