Detailed survey results

Bespoke data subsets

The Departing Passenger Survey offers valuable insights into the aviation market place. We offer bespoke subsets of data tailored to your specific requirements. The scope of data available, including a copy of the questionnaire that we use, can be found below.

Please contact us with your request and we will email you a quote. Our charges are based upon the number of questions and the number of records that are extracted.

Before any release of data we will require confirmation that you accept our quoted charges and terms.

If you need some help in deciding what you need, just contact us. Should you wish to proceed with the order we can email or post you the data in the format of your choice.

Requests for passenger survey data will be typically reviewed on a weekly basis, with full quotations provided.

Requests for bespoke passenger survey data should be sent to passengersurveydatarequest@caa.co.uk.

Pricing structure

Each of the questionnaire fields below attracts a specific unit charge: 5.9p for 'Core' fields, 4.5p for 'Calculated' fields and 2.4p for 'Non-core' fields. We add up the unit charge for each of the fields requested to get a total cost per record (interview). We then determine how many records will be extracted once any filters to exclude records have been applied. We can then calculate the variable charge.

Variable charge = cost per record x number of records (there is a minimum variable charge of £275).

There is also a fixed charge of £115 + VAT to cover the extraction.

Therefore, prices for ad hoc survey data start from £390 + VAT.

Scope of departing passenger survey data

The CAA Survey questionnaire can be divided into a number of distinct sections, each aiming to collect information on a particular topic. Put all this information together, and the result is a detailed picture providing an insight into how the air passenger perceives and uses services offered them throughout UK airports.

Below are listed some of the more popular areas included on the questionnaire and the types of questions that are included. Further client based questions that address specific business issues are included on top of this. Note that the questionnaire content was rescoped following the coronavirus pandemic and some questions are no longer included on the survey.

Network development

• Original worldwide airport (up to 2019)
• First interline worldwide airport
• Departing UK airport
• Immediate worldwide airport
• Final worldwide interline airport
• ALL airlines used are identified
• Departing flight numbers are identified with code share option

Origin and destinations

• UK home - planning region, county, district, post sector (up to 2019)
• UK origin - planning region, county, district, post sector
• Continental European surface origin & destinations  (up to 2019)

Ticketing and yield

• Ticket type (single or return) (up to 2019)
• Ticket class (first, business, economy etc)
• Ticket cost & currency (up to 2019)

Demographics and classifications

• Country of residence
• Nationality (up to 2019)
• Age
• Sex
• Flight (scheduled or charter)
• Month of interview
• Journey purpose categories
• SIC classification
• Family size (up to 2019)
• Children (up to 2019)
• SEG classification (up to 2019)
• Income (up to 2019)

Surface access

• Arriving mode of transport (3 separate connecting modes)
• Journey time
• Group size

Marketing approach

• Frequency of travel (up to 2019)
• Reason for choice of airport (up to 2019)
• Reason for interlining through UK airport (up to 2019)
• Trip duration (up to 2019)