Yes all Accountable Persons are required to complete the training course.
The course is only accessible with a secure password, which will be sent to Accountable Persons. If you have not received this please call us on 0333 103 6700.
The course comprises 6 topics and should take an hour or two to complete, depending on how familiar you are with the subjects covered. At the end of the course there is a short multiple choice test with randomly picked questions so that you, and the CAA, can assess your understanding of the course content.
There are 6 topics providing an overview of what you need to know to ensure the ATOL holder complies with the ATOL Regulations, the ATT Regulations and the terms and conditions of its ATOL. The course does not cover everything and it is your responsibility to make sure you are familiar with all requirements and obligations. The course covers areas such as:
- Who is allowed to sell flights and holidays and what type of sales must be protected by ATOL
- Selling through agents
- What information must be given to consumers, including the requirements for ATOL Certificates, terms & conditions and advertising
- What must be reported to the CAA and when, including APC, financial information, changes to the business and the importance of monitoring your sales
- The requirements for your business systems and what records you must keep
No. Before you start the course you are asked to confirm that you are the Accountable Person for the ATOL holder.
Most Accountable Persons will be required to complete a course once every couple of years or whenever there is a change in regulations.
There is no pre-reading for the course. However, you may wish to familiarise yourself with the information in Official Record Series 3, in particular, the ATOL Standard Terms.
If you have questions about the content of the course or require further information or clarification, please call us. We will be happy to discuss any part of the course with you or provide further guidance. You can contact the ATOL team on 0333 103 6700.
You can log out of the course part-way through without loss of progress so that when you return to the course later you can carry on where you left off. However, the test must be completed in one go.
You are able to read the topics as many times as you like before you take the test.
The test is made up of 21 randomly picked questions, covering each of the 6 topics in the course. In order to pass the test you must correctly answer sufficient questions on each topic. For example, you might be presented with 4 questions on the subject covered in topic 1 and you must correctly answer at least 3 out of the 4 questions in order to pass that topic.
At the end of the test you will be told which of the 6 topics you have passed and which (if any) you have failed. You will be prompted to read any failed topic/s again then answer a few more questions on the failed topic/s. There is no limit to the amount of times you may take the test before passing.
If you wish to discuss any part of the course content before taking the test, please contact us; we will be happy to explain any part of it to you.
Your result will be available as soon as you complete the test. Once you have passed the test, you will be able to print a certificate of achievement. This will be available on the home page of the learning management system. Please note that it might take a few minutes for the system to update with your results.
Once you have completed the test, you will be able to go back and re-read any of the topics again. You can also print the topics for future reference.
If you are not an Accountable Person you can register your interest now by contacting us on 0333 103 6700 or email@example.com (please provide your full name, occupation, business name, email and telephone).
You can request a new password online from the learning management system log on page.
Make sure you have the right user name and password (passwords are case-sensitive). If you still can't log on call us on 0333 103 6700.
You can take the course using a PC, laptop or tablet but not a smart-phone. It is suitable for most browsers but if you are using Internet Explorer, it should be version 8 or later. If you have an older version of Internet Explorer, you should try using a different browser, such as Chrome. If using a tablet, you will find the course functions best with Safari or Chrome.
I have just passed the test but my test score is not displayed on the learning management system and I cannot print my certificate of achievement.
It can take a few minutes for the learning management system to update with your test results. If you still cannot see your results after 15 minutes, call us on 0333 103 6700.
You will need to download Adobe Acrobat Reader (free) to open the documents that are in pdf format.