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Complaints relating to a request for information

How complaints and appeals are managed

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Contact Us

External Response Manager
Information Management
Civil Aviation Authority
Aviation House
Beehive Ring Road
Crawley
West Sussex
RH6 0YR

Email: infoservices@caa.co.uk

Close Contact Us

If you have reason to complain about any aspects of the processing of an information request, or the way we have handled your personal information, email foi.requests@caa.co.uk.

Internal Review process

The CAA has a formal internal review process for dealing with appeals or complaints in connection with requests under the Freedom of Information Act 2000 or Environmental Information Regulations 2004.

A nominated and impartial CAA Manager will review your complaint and provide you with a written response, normally within 20 working days.

Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.

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