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Complaints relating to a request for information

How complaints and appeals are managed

  • External Response Manager
    Information Management
    Civil Aviation Authority
    Aviation House
    Beehive Ring Road
    Crawley
    West Sussex
    RH6 0YR

    Email: infoservices@caa.co.uk

  • If you have reason to complain about any aspects of the processing of an information request, or the way we have handled your personal information, please contact the CAA’s Head of External Information Services at foi.requests@caa.co.uk.

    Internal Review process

    The CAA has a formal internal review process for dealing with appeals or complaints in connection with requests under the Freedom of Information Act 2000 or Environmental Information Regulations 2004.

    A nominated and impartial CAA Manager will review your complaint and provide you with a written response, normally within 20 working days.

    Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.