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External Response Manager
Civil Aviation Authority
Beehive Ring Road
If you have reason to complain about any aspects of the processing of an information request, or
the way we have handled your personal information, please contact the CAA’s Head of External Information Services at firstname.lastname@example.org.
The CAA has a formal internal review process for dealing with appeals or complaints in
connection with requests under the Freedom of Information Act 2000 or Environmental Information
A nominated and impartial CAA Manager will review your complaint and provide you with a written
response, normally within 20 working days.
Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.
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