We have implemented the following temporary changes to our personnel licensing service:
Please note that this advice may be revised at short notice. Thank you for your ongoing support and patience.
The CAA has published the following exemptions to support the industry through the COVID-19 outbreak:
When your application arrives with the CAA, it will undergo a desk-based assessment from a Flight Crew Licensing Officer or Assistant. Following an acceptable assessment your licence will be processed, signed and despatched.
We will contact you in writing if we have any queries regarding your application and may keep your application pending while the additional requirements are met. Please note that applications will only be pended for 30 days before cancellation, where no response is received.
An assessment and fee may be charged if the CAA rejects your application for not meeting all of the requirements. This will also be applied if you choose to cancel your application..
We are currently working within the published service levels of 10 working days for all applications types. Where an application is pended, the working days to process the application will be counted from the date of receipt of the requested additional information.
If your application is urgent, you can request that we expedite it. However, we will only expedite applications in extreme circumstances. All other applications will be processed in strict date order.
Expedite requests must be submitted in writing to
email@example.com and must be submitted by your ATO or employer. We will not accept any expedite requests over the phone or directly from an applicant.
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