• What to expect from us

    When your application arrives with the CAA, it will undergo a desk-based assessment from a Flight Crew Licensing Officer or Assistant. Following an acceptable assessment your licence will be processed, signed and despatched.

    We will contact you by telephone or email if we have any queries regarding your application and may keep your application pending while the additional requirements are met.

    An assessment and refund fee may be charged if the CAA rejects your application for not meeting all of the requirements. This will also be applied if you choose to cancel your application.

    Processing time

    Our flight crew licensing team has experienced an unprecedented increase in licence applications from commercial and private pilots. Many of the applications relate to preparations for EU exit.

    We are currently working within the published service levels of 10 working days for all applications types.

    We understand that delays are frustrating for applicants and we are working hard to bring the turnaround time down. 

    Requesting an expedite

    If your application is urgent, you can request that we expedite it. However, we will only expedite applications in extreme circumstances. All other applications will be processed in strict date order.
    Expedite requests must be submitted in writing to customerservices@caa.co.uk  and must be submitted by your ATO or employer. We will not accept any expedite requests over the phone or directly from an applicant. 

  • Changes to licence paper

    Over the next few months we will begin issuing licences on new security paper.

    Please note that:

    • existing licences will remain valid
    • approvals and certificates will remain valid until expiration