The below reports have been either written or commissioned by the CAA. They can be downloaded free of charge.

• CAP1472: Consumer attitudes to journey disruption - A qualitative research report
• CAP1044: CAA passenger research: satisfaction with the airport experience: Heathrow, Gatwick and Stansted
• CAP1258
• CAP1303: Consumer research for the UK aviation sector - final report
• CAP1304: CAA consumer research for the UK aviation sector - report of the qualitative stage
• Through airport passenger experience, 2009 (pdf download)
• Aviation's response to major disruption, 2011 (pdf download)
• Consumer research on holiday financial protection - produced by Opinion Leader for the CAA, 2012 (pdf download)
• Issues facing passengers during the snow disruption - produced by SHM for the CAA, 2011 (pdf download)
• Open data on air travel - provision of information to the consumer and the public - MVA for CAA, 2013 (pdf download)
• Passenger choice and information use - consumer research - produced by Accent for the CAA, 2011 (pdf download)
• Research on the air passenger experience at Gatwick, Heathrow, Stansted and Manchester airports - produced by ORC for the CAA, 2009 (pdf download)

A list of consumer research commissioned by the Department for Transport is also available on this website.