Research undertaken or commissioned by the CAA

Consumer research, available to download free of charge

The below reports have been either written or commissioned by the CAA. They can be downloaded free of charge.

CAP1472: Consumer attitudes to journey disruption - A qualitative research report

CAP1044: CAA passenger research: satisfaction with the airport experience: Heathrow, Gatwick and Stansted

CAP1258

CAP1303: Consumer research for the UK aviation sector - final report

CAP1304: CAA consumer research for the UK aviation sector - report of the qualitative stage

Through airport passenger experience, 2009 (pdf download)

Aviation's response to major disruption, 2011 (pdf download)

Consumer research on holiday financial protection - produced by Opinion Leader for the CAA, 2012 (pdf download)

Issues facing passengers during the snow disruption - produced by SHM for the CAA, 2011 (pdf download)

Open data on air travel - provision of information to the consumer and the public - MVA for CAA, 2013 (pdf download)

Passenger choice and information use - consumer research - produced by Accent for the CAA, 2011 (pdf download)

Research on the air passenger experience at Gatwick, Heathrow, Stansted and Manchester airports - produced by ORC for the CAA, 2009 (pdf download)

A list of consumer research commissioned by the Department for Transport is also available on this website.

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