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CAP1408: CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’

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Under the UK ADR Regulations 19(2)(b), when an airline has “exhausted its internal complaint handling procedure” it needs to signpost consumers to “the name and website address of an ADR entity or EU listed body that would be competent to deal with the complaint”. This document sets out the UK CAA’s policy as regards its assessment of that ‘competency’ where airlines wish to signpost EU listed bodies.
Status:
Current
Review comment:
-
Version:
1
Version date:
18-May-2016
View file:

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