We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.

For more information, please read our cookie policy.

CAP1305: Information rights and financial compensation compliance report

We would like to hear from you

The CAA is committed to improving how we deliver services, help us by completing a short survey about your experiences today

Assessment of the compliance of 15 airlines with the requirement to provide passengers with information about their rights when a disruption occurs and of their adherence to relevant case law when assessing claims for compensation, as well as an update on the compliance of airlines covered in CAP 1227 who were categorized as 'taking steps' to becoming compliant.
Status:
Current
Review comment:
-
Version:
1
Version date:
06-May-2016
View file:

This publication features in the following categories.

News from UK Civil Aviation Authority

  1. UK Civil Aviation Authority and Ministry of Defence join forces to build pathway into civil aviation for military personnel
    • Published on:
    • Category: News Item
  2. Regulator’s accessibility assistance report highlights progress made by most UK airports but finds three airports need improvement
    • Published on:
    • Category: News Item
  3. Groundbreaking roadmap for aircraft of the future released
    • Published on:
    • Category: News Item