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UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

This document updates the CAA’s policy on consumer complaints handling and alternative dispute resolution (ADR) following changes to our approach introduced in June 2016.

Our policy encompasses both how we will carry out our new role as the competent authority for ADR entities in the UK aviation sector, including our approval criteria for ADR entities, as well as what we will do to encourage as many airlines as possible to make high quality ADR arrangements available to their passengers.

Information for organisations wishing to apply to the CAA be an ADR provider can be found here.
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