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UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

This document summarises the responses received from stakeholders to the CAA’s 2015 consultation on reforming consumer complaints handling (CAP 1257). It should be read in conjunction with the CAA’s policy on consumer complaint handling and ADR (CAP 1286).
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