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CAP1285: Consumer complaints handling and ADR: Summary of responses to CAA consultation on draft policy statement (CAP 1257)

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This document summarises the responses received from stakeholders to the CAA’s 2015 consultation on reforming consumer complaints handling (CAP 1257). It should be read in conjunction with the CAA’s policy on consumer complaint handling and ADR (CAP 1286).
Status:
Current
Review comment:
-
Version:
1
Version date:
15-Apr-2015
View file:

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