This report analyses the results of consumer research carried out by the Civil Aviation Authority (CAA) in the first half of 2014. The objective of the research was to better understand consumers’ experiences of disruption to their journeys, and to help inform our approach to enforcing Regulation (EC) 261/2004, known as the Denied Boarding Regulations (DBRs).
- Status:
- Current
- Review comment:
- -
- Version:
- -
- Version date:
- 26-Jan-2015
- View file:
This publication features in the following categories.
Provide page feedback
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.