We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.

For more information, please read our cookie policy.

UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

This document is the Civil Aviation Authority’s (CAA) draft policy on consumer complaints handling and alternative dispute resolution (ADR) for consultation until 22 February 2015. It explains the approach we intend to take to ensure that consumers booking flights serving UK airports have access to high quality complaints handling arrangements to resolve any problems with an airline where contractual or statutory rights arise (including rights under UK or European Union law).
Review comment:
Version date:
View file:

This publication features in the following categories.