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Guidance to consumers impacted by Heathrow Airport incident– 21 March 2025

Heathrow Airport was closed on Friday due to a fire at a nearby electrical substation, which affected the power supply to its terminals. While flights have resumed, passengers may still experience disruption.

CAP1244: Guidance for UK airports

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The CAA and the Airport Operators Association (AOA) have developed a set of key principles and recommended practices to help airports check they have the right type of procedures and plans in place to deal with disruption, and provide useful suggestions and reassurance as to how airports can plan ahead. This will help ensure that passengers get the outcomes they expect when travelling by air.
Status:
Current
Review comment:
-
Version:
1
Version date:
24-Nov-2014
View file:

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